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Salesforce-Loyalty-Management Salesforce Loyalty ManagementAccredited Professional Exam (SU24) Questions and Answers

Questions 4

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named

“voucher issued” with the necessary data attributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

A)

Salesforce-Loyalty-Management Question 4

B)

Salesforce-Loyalty-Management Question 4

C)

Salesforce-Loyalty-Management Question 4

D)

Salesforce-Loyalty-Management Question 4

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 5

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.

Which fields are required to set up a partner?

Options:

A.

Name, Partnership Start Data, Industry, Status, Billing Type

B.

Name, Program, Program Partnership Category, Type, Billing Type

C.

Name, Partnership Start Data, Billing Type, Status, Type

D, Name, Partnership Start Data, Industry, Status, Type

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Questions 6

Which set of features should a Consultant check before setting up expanded partner management?

Options:

A.

Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

B.

Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies

C.

Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

D.

Advanced license, Partner Ledgers, Partner Transactions, Billing Type

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Questions 7

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

Options:

A.

Create custom objects in Loyalty

B.

Create a Connected App in Platform

C.

Create customer integration code

D.

Create Data Processing jobs

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Questions 8

A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.

Which two components should the Consultant select for this process?

Options:

A.

A flow to perform both tier-upgrade rule and tier-upgrade orchestration process

B.

A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process

C.

A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process

D.

A data-processing-engine (DPE) to identify the qualified members

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Questions 9

A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.

How should the Consultant set up the data-processing engine with the least configuration effort?

Options:

A.

Create a copy of the reset qualifying points DPE template.

B.

Create a copy of the expire fixed non-qualifying points DPE template.

C.

Create a new data-processing engine from scratch / by first principle.

D.

Create a copy of the expire activity based non-qualifying points DPE template.

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Questions 10

Using extensive Data Processing Engine jobs to modify Salesforce data at scale,

which two limits should be monitored?

Options:

A.

Record Storage Limits

B.

Batch Limit in Bulk Api

C.

Data Pipeline Limits

D.

Apex Governor Limits

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Questions 11

What is the correct implementation approach for an Administrator to target a promotion only for specific products?

Options:

A.

Create a custom list on the promotion

B.

Map products to promotion through an out-of-the-box Related List

C.

Create product attributes in Promotion Setup

D.

Add promotion to the lookup field on the product

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Questions 12

A new promotion named “Summer Sales” within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.

Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

Options:

A.

“Add Segments” within the “Promotion Segments” section of the “Summer Sales” Promotion

B.

Add the Segmented “Loyalty program members” to a new “Campaigns”.

C.

Create a custom report using “Salesforce reports”.

D.

Create a new segment within CDP.

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Questions 13

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.

* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.

* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.

* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.

Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

Options:

A.

“Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.

B.

“Blue” tier member with any transaction amount is <= $200, then “Outcome”; non-qualifying point deduction = transaction amount.

C.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: tier-qualifying multiplier =2

D.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount / 2.

E.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount.

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Questions 14

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.

How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

Options:

A.

Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

B.

Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

C.

Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date

D.

Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

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Questions 15

A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud

Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?

Options:

A.

User account must exist within the Loyalty Management org

B.

Grant access to the correct business unit

C.

Assign the permission set to the user account

D.

API access

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Questions 16

A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.

An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.

Which two Salesforce solutions are required to meet the business's needs?

Options:

A.

Marketing Cloud Connect

B.

Marketing Cloud MobileConnect

C.

Marketing Cloud Personalization

D.

Marketing Cloud Mobile Push

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Questions 17

What three facts should the administrator consider when creating and managing member groups?

Options:

A.

Groups are associate with tiers.

B.

Accrual type transactions associated with a group can be canceled.

C.

Qualifying points can’t be transferred to a group.

D.

Vouchers can’t be issued to groups.

E.

Promotions can’t offered to groups.

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Questions 18

A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.

What does the Program Administrator need to do for a new member to earn this promotion?

Options:

A.

Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action

B.

Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action

C.

Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions

D.

Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action

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Questions 19

What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

Options:

A.

Create a Decision Tree using Flows with a leaf for every combination

B.

Create a Loyalty Process with different rules to manage every combination

C.

Create a Decision Table and define the Redemption Catalogue as business rules.

D.

Create an Apex Class and implement a Redemption Catalogue engine.

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Questions 20

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?

Options:

A.

On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

B.

On the Member Benefit Related List, linked to Loyalty Program Member

C.

On the Transaction Journal Related List, Linked to Loyalty Program Member

D.

On the Voucher Related List, linked to Loyalty Program member

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Questions 21

In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

Options:

A.

Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record

B.

Incorporate the Member Service Manager Home Dashboard on the Contact record

C.

Incorporate the ‘Transaction Journals’ related list on the Contact record

D.

Incorporate the ‘View Member Profile’ component on the Contact record

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Questions 22

Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.

Using the least development effort, how can the Loyalty Management Consultant

accomplish the necessary integration between Salesforce Marketing Cloud and

Loyalty Management platforms?

Options:

A.

Install and configure Salesforce Marketing Cloud Contacts Connection

B.

Design Datasets with Dataflows and the Dataset Builder

C.

Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs

D.

Install and configure Marketing Cloud Connect to integrate with Loyalty Management

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Questions 23

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

Options:

A.

CLA Analytics Base Admin

B.

Data Pipelines Base User

C.

Rule Engine Designer

D.

Loyalty Analytics admin

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Questions 24

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

Options:

A.

Created Date

B.

Last Modified Date

C.

Current Member Count

D.

Reporting Enabled (Boolean)

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Questions 25

A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.

What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

Options:

A.

Using Experience Cloud sharing sets, specify Account as the object of your sharing set

B.

Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled

C.

In the Partner Account record, 'Enable Customer User" on the Contact associated

D.

For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account

E.

Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

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Questions 26

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.

What should the Administrator do to troubleshoot and correct the error?

Options:

A.

Confirm the member is assign to the correct tier and that tier has benefits

B.

Adjust points on the member record to trigger member benefits actions

C.

Confirm the program and member are in an active status

D.

Issue a promotion to the member of the mission benefits

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Questions 27

Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.

What setting is missing and preventing the visibility of the pages?

Options:

A.

Setup the Member Summary Embedded Dashboard

B.

Setup the Member Preferences Embedded Dashboard

C.

Setup the Loyalty Program as Primary

D.

Setup the Member NPS Dashboard

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Questions 28

A Customer Support Manager noticed that the customers support team’s performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.

What is the standard solution to display the information regarding the Loyalty?

Program Member on the case detail page?

Options:

A.

Create formula fields on Case Object

B.

Create a Screen Flow

C.

Embed Loyalty Member Profile Cards

D.

Develop a custom component

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Questions 29

Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.

What are two benefits a program gets by using Batch Management in this context?

Options:

A.

Tracks the status and health of batch jobs

B.

Process large volumes of transactions

C.

Load large volumes of external data coming from external systems

D.

Process zip files full of Loyalty Transactions coming from point-of-sales systems

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Questions 30

A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.

What permission set license is required to edit the Loyalty Management Objects?

Options:

A.

CLAAnalytics Base User

B.

Loyalty Management

C.

Data Pipelines Base User

D.

CLAAnalytics Base Admin

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Questions 31

Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.

How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

Options:

A.

Through Workspaces, check if the user profile has access to the new portal.

B.

Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.

C.

Create a new user and new profile for the member.

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Exam Name: Salesforce Loyalty ManagementAccredited Professional Exam (SU24)
Last Update: Dec 3, 2024
Questions: 103

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