Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Questions and Answers
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?
You ' re working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?
You ' re the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
You ' re a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org ' s workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization’s Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
You ' re an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)
Your organization ' s Slack Enterprise Grid consists of dozens of workspaces with various access settings.
You want to ensure that all new employees are able to join their team ' s respective workspace.
What is the best way to set up the new employees?
You ' re a Workspace Owner, responsible for setting up your company ' s Slack Busi ness+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?
You ' re the Slack Workspace Admin at a mid-sized company. You ' re working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company ' s corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?
Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread-making.
The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it ' s time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt wants to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn ' t want anyone posting in it.
What should Britt do?
You ' re an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant.
You now need to create a process that will efficiently allow for new workspace requests and approvals.
What should you do?
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
You ' re the Org Admin for a company ' s Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?
You ' re a Workspace Admin on the Slack Pro plan.
Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.
What should you recommend?
You ' re overseeing the workspace design for your organization ' s launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
You ' re the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they ' re ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)
You ' re a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the company. You want to ensure that your colleagues can all access their Google Calendars from Slack.
What is the best way to enable the Google Calendar app for all members of your workspace?
(Select the best answer.)
You ' re a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)
You ' re a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?
A bank must archive all communications for several years due to a new government regulation. Your compliance department wants to understand how best to meet these requirements for Slack.
Which feature should you leverage to meet these regulatory requirements?
(Select the best answer.)
Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?
You ' re a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?
You are Workspace Admin of a small but fast-growing organization on Slack’s Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack ' s Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
You ' re an Org Admin responsible for managing your organization ' s three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
You ' re the Grid Owner for your sales company ' s Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?
You’re a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)
As an Org Admin in your organization ' s Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)
You ' re an Org Admin for your company ' s Slack Enterprise Grid org. Your organiza tion uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin ' s departure?
(Select the best answer.)
Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
You ' re the Primary Org Owner of your org ' s Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization ' s Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)
You ' re an admin for your company ' s Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)
You ' re a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can ' t devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)
Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)
You ' re an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices.
After reviewing the requirements, you determine EMM is the best option.
Which requirement makes EMM the right option for this organization?
Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
Focused workspaces for each major business function,
Global and Social workspaces where all organization members will be added,
Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?
As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You ' d like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don ' t need to save for more than one month.
How should you set up your data retention policies?
(Select the best answer.)
As an admin, you want to balance the mobile user experience and security. You don ' t want to force users to log in too often, because it may leave them frustrated and result in lower Slack adoption and usage.
What is the best solution to maintain security and ensure a positive mobile user experience?
You ' re a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)
You ' ve been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
You ' re an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)
Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)
You ' re an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)
You recently joined an organization that is on Slack ' s Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a " just-in-time " process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)
Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.
Which of the following must be true to ensure that members are automatically deactivated?
You ' re a Workspace Admin for your organization ' s Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members’ productivity in Slack?
You ' re the Primary Owner of your company ' s Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?
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