SIAMF EXIN BCS Service Integration and Management Questions and Answers

complete the design of the SIAM model

establish the SIAM transition project

put in place and in use the new SIAM model

obtain full approval of the SIAM model

The service integrator is independent from the retained capabilities, even if it is internally sourced.

The service integrator layer cannot be provided by the customer organization.

The service providers cannot be part of the customer organization.

The service provider layer is where end-to-end service governance, assurance and coordination is performed.

designing and implementing end-to-end security management

documenting the expected benefits

implementing clear policies for data, tooling and processes

regularly reviewing reports to confirm they are still fit for purpose

Discovery and Strategy

Implement

Plan and Build

Run and Improve

ease of adding and removing business requirements

ease of adding and removing data dictionaries

ease of adding and removing service providers

ease of adding and removing SLA’s

customer organization

internal service provider

retained capabilities

service integrator

business relationship management, change and release management, and incident management

monitoring and measuring, incident management, and availability management

portfolio management, business relationship management, and problem management

problem management, change and release management, and monitoring and measuring

appoint service providers

define the strategic objectives

performance management and improvement

selecting the implementation approach

agreeing a standard approach for prioritizing incidents

designing a common template for reporting

ensuring that service targets for each service provider are the same

service providers bypassing the service integrator