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SVC-16A Apple Service Fundamentals Questions and Answers

Questions 4

Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? (Select three.)

Options:

A.

Right speaker

B.

Bottom case

C.

Battery

D.

Logic board

E.

I/O Flex cable

F.

Display clamshell

G.

Input device (IPD) flex cable

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Questions 5

How often should the ESD mat be cleaned?

Options:

A.

Once a year

B.

Once a week

C.

Once a month

D.

Every few years

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Questions 6

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

Options:

A.

Two switches that can be flipped

B.

Two ports that be activated

C.

Two pads that can be shorted

D.

Two buttons that can be pressed

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Questions 7

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? (Select two.)

Options:

A.

System Information

B.

Apple Service Toolkit (AST)

C.

Apple Service Diagnostics (ASD)

D.

Thermal Sensor Diagnostics (TD)

E.

Thermal Service Diagnostics (TSD)

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Questions 8

You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Options:

A.

Starting up from OS X Recovery HD.

B.

Running Mac Resource Inspector.

C.

Replacing the logic board

D.

Resetting the NVRAM.

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Questions 9

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

Options:

A.

Quick Checks

B.

Block Diagram

C.

Exploded View

D.

Functional Overview

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Questions 10

Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late 2012, Early 2013, Late 2013, Mid 2014)?

Options:

A.

Service wedge

B.

LCD Mount

C.

LCD Clamp

D.

Service stand

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Questions 11

Which Mac Book Pro listed below can use USB 3 devices at full speed?

Options:

A.

MacBook Pro (13-inch, Mid 2012)

B.

MacBook Pro (13-inch, Late 2011)

C.

MacBook Pro (15-inch, Late 2011)

D.

MacBook Pro (17-inch, Late 2011)

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Questions 12

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

Options:

A.

Use the battery cable or connector to lift the battery.

B.

Hold the battery carefully by its edges only with two hands.

C.

Grasp the middle of the battery cells when removing it from the computer.

D.

Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

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Questions 13

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

Options:

A.

Power supply

B.

Backplane board

C.

Front panel board

D.

Power supply cable

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Questions 14

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

Options:

A.

Measure logic board battery voltage.

B.

Measure amount of ESD voltage in the area.

C.

Measure digital signals on the main processor.

D.

Measure amount of AC volts going to the hard drive or SSD.

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Questions 15

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Options:

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

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Questions 16

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds?

Options:

A.

The unit does not have RAM or RAM is not installed properly.

B.

The logic board has failed and must be replaced.

C.

The RAM does not pass data integrity tests.

D.

The hard drive has failed S.M.A.R.T. status.

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Questions 17

Which of the following is NOT a good step to take when working on-site on a computer'?

Options:

A.

Place parts on the floor.

B.

Use a grounded ESD mat

C.

Wear a grounded ESD wrist strap.

D.

Check the polarity of the grounded power outlet.

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Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Last Update: Apr 30, 2026
Questions: 57

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