VERISME VeriSM Foundation Questions and Answers

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?

What is the advantage of Robotic Process Automation (RPA) in service management processes?

VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

What is the first important step in the Kotter's Organizational Change Management (OCM) model?

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.

Which activity is not a feature of Shift Left?

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?