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3312 Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 4

A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.

Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

Options:

A.

Traffic

B.

Time

C.

Call

D.

Skillset

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Questions 5

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Options:

A.

Password

B.

Language

C.

Skillset

D.

Login ID

E.

Call Presentation Class

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Questions 6

A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.

Which call will be presented to the agent?

Options:

A.

the call that has been in the system the longest

B.

the call that has been in queue the longest

C.

the call with the highest priorityin the script

D.

the call for which the agent has the highest priority

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Questions 7

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent.

Which three features can be assigned to a Contact Center Management agent? (Choose three.)

Options:

A.

Skillsets.

B.

Activity Code

C.

Call Presentation Class

D.

Control Directory Number (CDN)

E.

Threshold Class

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Questions 8

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output

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Questions 9

When using a host block within a call flow, to what does the Provider ID value refer?

Options:

A.

This is the HDX Connection Provider ID set within the database integration wizard.

B.

This is the SQL Statement ID set within the database integration wizard.

C.

This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

D.

This is the caller's telephone number.

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Exam Code: 3312
Exam Name: Avaya Aura® Contact Center Administration Exam
Last Update: Aug 19, 2022
Questions: 66

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