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  5. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Questions 4

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

Options:

A.

Verify that the DNs configured on the telephone are configured as addresses in CCT.

B.

Verify that the domain account has at least one address assigned in CCT.

C.

Verify that the domain account AAD is running under is configured in CCT.

D.

Verify that the CDNs configured on the telephone are configured as addresses in CCT.

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Questions 5

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

Options:

A.

The call is disconnectedand you must refresh the real-time Display Report.

B.

The call is remove from the utility and from the real -time Display report.

C.

The call is removedfrom the utility but will remain on the Real-Time Display Report.

D.

The call is removedfrom the Real-Time Display Report and the call is disconnected.

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Questions 6

The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

Options:

A.

C:Avaya\Logs\Sysops\MSiLogs

B.

C: Avaya\Logs\Sysops\UniversalInstall

C.

C:Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

D.

C:Avaya\Logs\Sysops\MSiLogs\InstallLogs

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Questions 7

When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

Options:

A.

New

B.

Abandoned

C.

Oldest

D.

Closed

E.

Waiting

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Questions 8

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

Options:

A.

Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

B.

Reboot the CCMS server.

C.

Use the windows services utility to restart the MAS Configuration manager services.

D.

Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

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Questions 9

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

Options:

A.

CSTA/TR87 Call ID

B.

AACC CDN

C.

C.Avaya Aura Media server (AAMS) addresses

D.

Customer telephone number

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Exam Code: 3313
Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update: Apr 17, 2024
Questions: 63

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