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  5. Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers
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3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Questions and Answers

Questions 4

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

Options:

A.

The field sets the priority for routing to an ACD.

B.

The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

C.

The field is used to identify the link between the Session Manager and the Communication Manager.

D.

The field is available for future use and is not currently used.

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Questions 5

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with It.

Which corrective action must be taken?

Options:

A.

Upgrade the Auxiliary EPM.

B.

Log into Linux on the MPPs and run bash setup_vpms.php

C.

Log into Linux on the Media Processing Platforms (MPPs) and restart the hctpd.

D.

Log into Linux on the Auxiliary EPM (AUX) and restart the httpd.

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Questions 6

You ate installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager (EPM) configuration.

On which server must the POM EPMS (POM EPM) plug-in be installed?

Options:

A.

A Media Processing Platform (MPP) server

B.

The remote application server

C.

An auxiliary EPM server

D.

The primary EPM server

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Questions 7

Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)

Options:

A.

Speech Server

B.

Experience Portal Manager

C.

Media Processing Platform

D.

Web Application Server

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Questions 8

To send certain alarm codes to the syslog server, which three actions are required? (Choose three.)

Options:

A.

Administer the Syslog Server IP address and port.

B.

Enable sending of events to syslog.

C.

Setup the syslog server to accept the alarm codes.

D.

Administer an email address to receive the alarms.

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Questions 9

When an email channel is added to an Avaya Aura® Experience Portal (AAEP) configuration which component interfaces with the customer's email server?

Options:

A.

Media Processing Platform Email Processor

B.

Session Manager Email Processor

C.

Communication Manager Email Processor

D.

Experience Portal Manager Email Processor

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Exam Code: 3314
Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Last Update: Dec 11, 2023
Questions: 62