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33810X Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 4

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well ' as the outbound capability of AACC?

Options:

A.

Avaya technical staff

B.

Avaya Development team

C.

Avaya Support

D.

Avaya Professional Services

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Questions 5

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

Options:

A.

Firefox 66.0 32 bit

B.

Google Chrome 74.0 64 bit

C.

Microsoft Edge 64 bit

D.

Microsoft Internet Explorer 11.0 32 bit

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Questions 6

What should a functional architecture discussion cover?

Options:

A.

Network plan of the existing Infrastructure

B.

Bill of Materials to quantify the costs

C.

Customer evolution plans and Avaya solution to their problems

D.

A design of the needed components and Interconnections

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Questions 7

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

Options:

A.

HTTP

B.

FTPS

C.

HTTPS and FTPS

D.

HTTPS

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Questions 8

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

Options:

A.

Uncertainty

B.

Fear

C.

Doubt

D.

Anxiety

E.

Worry

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Questions 9

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

Options:

A.

IP address

B.

MAC address

C.

Host ID

D.

Customer name

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Questions 10

Refer to the exhibit.

33810X Question 10

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

Options:

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

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Questions 11

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

Options:

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

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Questions 12

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Options:

A.

Email and Web Communication

B.

Microsoft Lync Integration

C.

Avaya Presence Service

D.

AACC High Availability

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Questions 13

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

Options:

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

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Questions 14

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

Options:

A.

4

B.

2

C.

1

D.

3

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: Apr 30, 2026
Questions: 48

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