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6210 Avaya Aura® Contact Center Implementation Exam Questions and Answers

Questions 4

Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The li censing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

Options:

A.

Nodal Network Control Center

B.

Campus Network Control Center

C.

Corporate Enterprise

D.

Nodal Enterprise

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Questions 5

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.

Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?

Options:

A.

iceAdmin

IUSR_SWC

Bkup_SWC

B.

AAD_User

AACC_Admin

webadmin

C.

AAAC_Admin

IUSR_SWC

webadmin

D.

iceAdmin

IUSR_SWC

webadmin

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Questions 6

For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

Options:

A.

Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B.

Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

C.

Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D.

A Microsoft Windows Server 2012 R2 operating system product key is required.

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Questions 7

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

Options:

A.

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B.

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

C.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

D.

The license file on the server can be edited where License Manager is installed.

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Questions 8

You are preparing to install an Avaya Aura® Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC.

In which Avaya support document will you find the server requirements?

Options:

A.

Avaya Aura® Contact Center Overview and Specifications

B.

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration

C.

Avaya Aura® Contact Ce nter Administration

D.

Avaya Aura® Contact Center Commissioning for Avaya Aura® Unified Communications

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Questions 9

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

Options:

A.

Microsoft Windows 8.1 (32-bit and 64-bit)

B.

Microsoft Windows 7 (32-bit and 64-bit)

C.

Windows XP Professional SP2 or later

D.

Microsoft Windows 10 (32-bit and 64-bit)

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Questions 10

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

Options:

A.

One Dynamic DNS entry for the Active server

One Dynamic DNS entry for the Standby server

One Dynamic DNS entry for the Managed name and associated IP address

B.

Static DNS entry for the Active server

C.

One DNS static entry for the Active server

One DNS static entry for the Standby server

One DNS static entry for the Managed name and associated IP address

D.

One static entry for the Active server

One static entry for the Standby server

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Questions 11

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

Options:

A.

Install the Replication Server for database replication.

B.

Run the High Availability tool on the Standby Server.

C.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D.

Reboot the Primary and Secondary Server so that they will synchronize.

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Questions 12

To ensure resiliency, you have been asked to add an additional license manager to the network.

Which licensing type supports an additional license manager?

Options:

A.

Nodal Enterprise, when a standby license manager is configured.

B.

Remote Enterprise, when a standby license manager is configured.

C.

Network Enterprise, where you can configure a primary and a secondary License Manager.

D.

Corporate Enterprise, where you can configure a primary and a secondary License Manager.

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Questions 13

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

Options:

A.

Select Application Routes > CDNs > Configured Routes > Select Application > Save

B.

Select Application > Routes > Add Application > Save

C.

Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

D.

Select CDNs > Add Application > Save

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Questions 14

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.

What is a valid name for the server computer name?

Options:

A.

Toronto2

B.

2Toronto

C.

Toronto2_

D.

Toronto 2

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Questions 15

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Options:

A.

Mission Critical HA with or without Avaya Aura® platform resiliency

B.

Mission Critical HA with Midsize Enterprise (ME)

C.

Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment

D.

Mission Critical HA with Midsize Business Template

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Questions 16

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

Options:

A.

8 GB

B.

4 GB

C.

1 GB

D.

2 GB

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Questions 17

From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

Options:

A.

Notifications

B.

CC Configuration

C.

System

D.

Server Mode

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Questions 18

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

Options:

A.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B.

AACC requires a license for each AAMS instance in the solution.

C.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

D.

A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.

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Questions 19

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Options:

A.

Create a shared directory on a networked logical drive to store the database backup.

B.

Shutdown the Avaya Aura® Contact Center (AACC) server.

C.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

D.

Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

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Exam Code: 6210
Exam Name: Avaya Aura® Contact Center Implementation Exam
Last Update: May 24, 2026
Questions: 65

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