700-805 Cisco Renewals Manager (700-805 CRM) Questions and Answers

A solutions led approach should be applied when renewing a quote. A solutions led approach focuses on understanding the customer’s pain points, challenges, goals, and desired outcomes, and then proposing a solution that can address them effectively. A solutions led approach is different from a product led approach, which focuses on highlighting the features and benefits of a product or service without considering the customer’s specific needs or situation. A solutions led approach can help create more value for the customer, as well as differentiate your offering from competitors. A solutions led approach can also help build trust and rapport with the customer, as well as increase their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can demonstrate your commitment to helping the customer achieve their objectives, as well as showcase your expertise and credibility in providing the best solution for them

Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:

• Expert guidance and best practices to optimize their network performance, security, and availability
• Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
• Insights and analytics to measure and improve their operational efficiency, agility, and innovation

References: 4: Business Critical Services - Cisco

On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.

the Success Plan is:

• A document that outlines the customer’s goals, challenges, desired outcomes, and success metrics
• A collaborative effort between Cisco, partners, and customers to align on the customer’s vision and strategy
• A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew
• A development of a customer-centric view for achieving value from their portfolio

References: 1: Success Plan - Cisco

SD-WAN is the product that addresses network segmentation issues and is comprised of Viptela and Meraki products. SD-WAN stands for Software-Defined Wide Area Network, which is a technology that simplifies the management and operation of a WAN by decoupling the networking hardware from its control mechanism. SD-WAN enables enterprises to use multiple types of transport services, such as MPLS, broadband, LTE, or 5G, to securely connect users to applications hosted in data centers or the cloud. SD-WAN also provides centralized visibility and control, dynamic path selection, application optimization, and security policies for the entire network.

Viptela and Meraki are two of Cisco’s SD-WAN solutions that cater to different customer needs and preferences. Viptela is a cloud-first SD-WAN solution that offers advanced routing, segmentation, and security capabilities for complex enterprise networks. Viptela can be deployed on-premises or in the cloud, and supports multiple transport options, including cellular wireless. Meraki is a cloud-managed SD-WAN solution that offers simplicity, reliability, and automation for lean IT environments. Meraki can be deployed using plug-and-play devices, and provides easy configuration, monitoring, and troubleshooting through a web-based dashboard.

Both Viptela and Meraki products help enterprises address network segmentation issues by enabling them to create secure virtual networks that isolate traffic based on business intent and policy. Network segmentation improves network performance, security, and compliance by reducing congestion, preventing unauthorized access, and enforcing granular rules. 

Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:

• Detecting and responding to advanced threats across their network
• Gaining visibility and control over their network traffic and activity
• Improving their network performance, security, and compliance

References: 2: Cisco Stealthwatch - Cisco

• Communicate value and the impact of Cisco solutions to the customer
• Help the customer achieve their desired outcomes and realize the full potential of their investment
• Provide feedback and insights on customer health, satisfaction, and adoption