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Free Practice Questions for the Avaya ACIS - 7392 7392X Exam (2026 Updated)

At Marks4sure, we are dedicated to providing IT professionals with the most accurate and reliable preparation materials for the Avaya 7392X exam. To support your certification journey, we have made a selection of our premium 2026 ACIS - 7392 practice questions and answers available completely free. You can take this practice test as many times as you need. Every question includes a detailed, expertly verified explanation to ensure you fully grasp the core security concepts before test day.

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Questions 4

Which operator of the SET command allows you to check number validation in dialed strings using Luhn ' s algorithm?

Options:

A.

MOD10

B.

ADD

C.

CATR

D.

SEL

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Questions 5

Which statement about concurrent agent user licenses is true?

Options:

A.

Number of agents that can be registered in more than one Communication Manager simultaneously.

B.

Number of agents that can be added to the system.

C.

Only the specified number of licensed units can gain access to more than one skill at a time.

D.

Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

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Questions 6

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

Options:

A.

Assigned Skill on the Hunt Group form

B.

Call Handling Preference on the Hunt Group form

C.

Timed ACW field on the VDN or Hunt Group form

D.

Direct Agent Call First on the Agent Handling form

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Questions 7

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

Options:

A.

Adjunct Routing

B.

Network Call Transfer

C.

Look-Ahead Interflow

D.

Network Call Redirection

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Questions 8

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

Options:

A.

Service Observing Listen Only Access Code

B.

COR - Restriction Override set to all

C.

Service Observing (Remote/By FAC)

D.

Telecommuter

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Questions 9

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.

With EAS Enabled, which software mechanism is used for queuing?

Options:

A.

Agent IDs

B.

VDNs

C.

Agent Stations

D.

Skills

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Questions 10

Refer to the exhibit.

7392X Question 10

7392X Question 10

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

Options:

A.

VDN Override on VDN 7202 is set to no

B.

VDN Override on VDN 7201 is set to yes

C.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

D.

No agents are staffed in skill 1

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Questions 11

Which statement describes the purpose and function of a hunt group?

Options:

A.

It Is a group of agents that all have- the ability to answer specific calls.

B.

It Is a group of VDNs that receive calls and pass to a vector.

C.

It is a group of extensions that receive calls to a specific telephone number.

D.

It Is a group of skills that an agent has to manage specific calls.

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Questions 12

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options:

A.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

B.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides options for selecting among available agents with the same skill.

E.

It enables recorded announcements to be played to incoming calls.

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Questions 13

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Options:

A.

VDN Skill

B.

Class of Services (COS) .

C.

Tenant Number (TN)

D.

Best Services Routing (BSR) Application

E.

Measured

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Questions 14

Which two statements describe why the agent ' s state would be designated as ' OTHER ' in a non-EAS environment? (Choose two.)

Options:

A.

The agents are on calls from another split.

B.

The agents are on outgoing calls.

C.

The agents are dialing a number to place a call or activate a feature.

D.

An ACD call is ringing at their telephone.

E.

The agents have pressed thou aux work button.

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Questions 15

What is an abbreviated dialing list that is defined for the entire organization?

Options:

A.

Entire

B.

Personal

C.

System

D.

Group

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Questions 16

Which property of the SET command makes the command unique when dealing with variables?

Options:

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

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Questions 17

To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.

Which command would be entered in the vector to accomplish this?

Options:

A.

route-to number 9581234 with cov y if interflow-qpos=2

B.

route-to number 9581234 with cov n if interflow-qpos < =2

C.

route-to number 9581234 with cov n if interflow-qpos < 2

D.

route-to number 9581234 with cov y if interflow-qpos > =2

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Questions 18

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Sep 12, 2026
Questions: 63

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