Free Practice Questions for the Avaya ACIS-7720 77201X Exam (2026 Updated)

When an IP500 V2 control unit is factory reset or initially powered on, it assigns itself a default IP address for management access. Option C, "192.168.42.1," is the correct default IP address for the IP500 V2’s LAN1 interface. This address allows administrators to connect via IP Office Manager or a web browser for initial configuration. Options A, B, and D are common defaults for other devices (e.g., routers) but not the IP500 V2. References: Avaya IP Office IP500 V2 Installation Manual.

The "Line Group ID" in IP Office groups trunks (e.g., SIP, PRI) for call routing purposes (Option B), used in ARS (Automatic Route Selection) or short codes to direct outgoing calls. Option A is unrelated to trunks, Option C applies to extensions, and Option D is for hunt groups—not line groups. References: Avaya IP Office Trunk Configuration Guide.

The "Receptionist" license (Option C) enables the SoftConsole application for receptionist duties, such as call handling and transfers. Option A (Power User) is for mobility, Option B (Office Worker) for one-X Portal, and Option D (Teleworker) for remote deskphones—not receptionist features. References: Avaya IP Office Licensing Guide.

IP Office Server Edition supports up to 2500 IP endpoints (Option D), including IP phones and softphones, matching its user capacity in a fully expanded deployment. Options A, B, and C are lower limits for smaller configurations. References: Avaya IP Office Server Edition Capacity Guidelines.

The one-X Portal (Option B) provides a web-based interface where users can see the presence status (e.g., available, busy) of other IP Office users, enhancing collaboration. Option A (SoftConsole) is for call handling, Option C (Voicemail Pro) is for voicemail, and Option D (System Status) is for system monitoring—not user presence. References: Avaya IP Office one-X Portal User Guide.

Hot Desking (Option B) allows a user to log into any IP Office phone with their extension and profile using a login code, ideal for shared workspaces. Option A (Mobile Twinning) links to external numbers, Option C (Call Forwarding) redirects calls, and Option D (Remote Worker) is a user profile, not a login feature. References: Avaya IP Office Hot Desking Configuration Guide.

Voicemail Pro supports multiple protocols for email integration: SMTP (Option A) for sending voicemail-to-email, IMAP (Option B) for retrieving emails, and MAPI (Option C) for Microsoft Exchange integration, making Option D ("All of the above") correct. References: Avaya IP Office Voicemail Pro Administration Guide.

Resilience, including Secondary Server failover, is a feature of the "Server Edition" license (Option D). This license unlocks multi-server capabilities beyond the standalone Essential (Option A), Preferred (Option B), or Advanced (Option C) editions, which lack full resilience support. References: Avaya IP Office Server Edition Licensing Guide.

The "Voicemail Pro" license (Option C) enables the Contact Recorder feature within Voicemail Pro for call recording. Options A and B are user licenses, and Option D is a legacy edition not specific to recording. References: Avaya IP Office Voicemail Pro Administration Guide.

The default username for IP Office Server Edition Web Control is "Administrator" (Option B), used for initial access to the server’s administrative interface. Option A (admin) is used in other contexts, Option C (root) is for Linux-level access, and Option D (security) is a password, not a username. References: Avaya IP Office Server Edition Installation Guide.

Phone Lock (Option B) allows a user to secure their phone with a PIN, preventing unauthorized use. Option A is for logging into phones, Option C restricts outbound calls, and Option D links to external numbers—none lock the phone itself. References: Avaya IP Office Phone User Guide.

The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server. References: Avaya IP Office Server Edition Resilience Configuration Guide.

The "Incoming Call Route" (Option A) directs incoming calls to destinations (e.g., extensions, hunt groups) based on criteria like DID or time profiles. Option B is for ARS, Option C is for Voicemail Pro, and Option D is for SSA—not incoming routing. References: Avaya IP Office Incoming Call Route Configuration Guide.

Mobile Twinning (Option B) allows a user to link their IP Office extension to an external number (e.g., a mobile phone), so calls ring both devices simultaneously or sequentially. This is distinct from Option A (Call Forwarding), which redirects calls to another internal extension or voicemail, not typically an external number without additional setup. Option C (Remote Call Forward) is not a standard IP Office term, and Option D (Call Diversion) is a synonym for forwarding but less specific to external numbers. References: Avaya IP Office Mobile Twinning Configuration Guide.

The VCM32 card (Voice Compression Module) on the IP500 V2 supports up to 32 simultaneous VoIP calls (Option B), such as IP phone or SIP trunk calls, depending on codec and bandwidth. Options A, C, and D reflect incorrect capacities for a single VCM32. References: Avaya IP Office IP500 V2 Installation Manual.

The default system password for IP Office Server Edition is "password" (Option A), used for initial administrative access (e.g., Web Control). Options B, C, and D are either OS-level or unrelated defaults. References: Avaya IP Office Server Edition Installation Guide.

The IP500 V2 control unit is versatile, supporting multiple trunk types depending on installed cards. Option D, "All of the above," is correct because it supports:

SIP Trunks (via IP networking and licensing),

Analog Trunks (via analog trunk cards like ATM4),

PRI Trunks (via PRI daughter cards like PRI 30 E1). This flexibility makes the IP500 V2 suitable for various telephony environments, from traditional PSTN to modern VoIP. Options A, B, and C are individually true but incomplete without acknowledging all supported types. References: Avaya IP Office IP500 V2 Installation Manual, Trunk Configuration Guide.

Voicemail Pro offers advanced features beyond Embedded Voicemail, including customizable call flows (Option B). This allows administrators to create complex IVR menus and conditional routing using the Voicemail Pro graphical editor, which Embedded Voicemail lacks. Option A (Auto Attendant) and Option C (Hunt Group Announcements) are supported by both systems, though Voicemail Pro offers more customization. Option D (Mailbox greetings) is a basic feature available in both. References: Avaya IP Office Voicemail Pro Administration Guide, Embedded Voicemail User Guide.

The "Teleworker" license (Option B) enables features for remote deskphone users, such as VPN phone support. Option A (Power User) is for mobility/softphones, Option C (Office Worker) for one-X Portal, and Option D (Mobile User) is not a standard license. References: Avaya IP Office Licensing Guide.

A single PRI trunk (E1) on IP Office supports up to 30 simultaneous calls (Option B) in most regions, based on the E1 standard (30 B-channels + 1 D-channel). Option A (23) applies to T1 PRI, Option C (64) is for ISDN BRI aggregates, and Option D (128) exceeds PRI capacity. References: Avaya IP Office Trunk Configuration Guide.

IP Office supports up to 128 simultaneous conference channels (Option B), allowing multiple conference calls with a total of 128 participants across all conferences. This requires sufficient hardware and licensing. Options A, C, and D exceed or fall short of this limit. References: Avaya IP Office Conference Configuration Guide.

The default HTTP port for IP Office Web Manager is 8443 (Option D), using HTTPS for secure access. Option A (80) is standard HTTP, Option B (443) is standard HTTPS, and Option C (8080) is an alternative HTTP port—not defaults for Web Manager. References: Avaya IP Office Web Manager Guide.

The "Power User" license (Option A) enables the one-X Mobile Preferred client, providing advanced mobility features. Option B supports one-X Portal, Option C is for remote deskphones, and Option D lacks mobile client support. References: Avaya IP Office Licensing Guide.

Call Transfer (Option A) allows a user to send a call to another extension using a phone button or feature code. Option B answers ringing calls, Option C parks calls for retrieval, and Option D barges into calls—not transferring. References: Avaya IP Office Feature Code Guide.

IP Office supports up to 150 hunt groups (Option C), allowing flexible call distribution to groups of users. This limit applies across all editions (Essential, Preferred, Server Edition) and is sufficient for most deployments. Options A, B, and D do not reflect the documented maximum. References: Avaya IP Office Hunt Group Configuration Guide.

The default SNMP port on IP Office is 161 (Option A), per the SNMP standard for monitoring. Option B (162) is for SNMP traps, Option C (5060) is for SIP, and Option D (8080) is for web services. References: Avaya IP Office SNMP Configuration Guide.

Call Intrusion (Option A) allows a user to join an active call (e.g., for supervision) using a feature code, subject to permissions. Option B answers ringing calls, Option C records calls, and Option D redirects calls—none involve barging in. References: Avaya IP Office Feature Code Guide.