78201X Avaya IP Office Platform Support Certified Exam Questions and Answers
A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.
To meet the customer’s requirement, what needs to be configured?
Which of the following licenses provides a device with the ability to use screenpops, control several telephone devices, make third-party calls, and monitor hunt group queues?
A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?
Which two email clients are fully supported for IP Office IMAP services, which enable users to retrieve their voicemail messages through specific email programs? (Choose two.)
Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?
You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.
On which two additional items do you need to change the port numbers as well? (Choose two.)
Which application allows users to access their own recordings within Media Manager?
Upon plugging in a new IP500 V2 device, the dashboard displays two ports in one of the modules to be green, even though no telephones are connected. What could be the reason behind it?
In which application can Debug level be set to Verbose to generate log files for troubleshooting?
In the IP Office Manager program, under what condition will the Voicemail Recording tab be displayed?
By which method are alarm notifications sent to an Avaya IP Office™ support engineer?
What is the mechanism used to send alarm notifications to an IP Office support engineer?
Which of the following is the correct method to find the IP address of an IP extension in the IP Office?
After modifying the IP Office ' s security settings and creating new user rights, you encounter an error when attempting to save the changes. Why might this be the case?
What is the purpose of the " SMTP Authentication " setting in the email configuration of Avaya IP Office?
What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?
During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?
A customer ' s primary number is directed to the VM: Main destination in the incoming call route menu. Where should you look to ensure that these calls are being routed correctly?
When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?
In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X® Portal are also installed at the same time. Therefore, by default they should both be running.
Which application would NOT be useful to check if they are in fact up and running?
What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?
Where can password rules and complexities be set for Users?
A From the Manager application go to Advanced > Security Settings and open General Settings
B From the User Portal go to settings and change the security settings
C. From the Web Manager, go to Call Management > Security.
D From the Manager application open your system configuration and select a user in the Users section and open the Security tab
Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?
Which two are required for IP Office to support a SIP IP hard telephone with the most advanced features? (Choose two.)
Which two profile licenses, that are used for user configuration, can support the Avaya Workplace client for Desktop (Desktop/Tablet VoIP client)? (Choose two.)
Which requirement is needed to allow a user to use the Softconsole application?
Select the two valid methods for sending voicemails to email using Voicemail Pro:
A customer asks you to create a Hunt group on an existing Avaya IP Office™ 500V2 system for the main incoming number. The group will have four members, and an incoming call will ring for all members at once. They should also get a visual indication that a call is waiting.
Which Ring Mode should be selected?
Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?
For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?
Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user ' s mailbox is not stored on an SD card?
A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?
Refer to the Exhibit.
A customer is setting up an Alarm notification via email.
To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?
Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?
If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?
Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?
Assuming the Security setting is at its default status, which Service User in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal?
What is the exact meaning of " IMAP support " in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?
What is the maximum number of ISDN PRI trunks that can be configured on an IP500 control unit with 12 DID DS30 modules?
Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?
When creating a Short Code for connecting to a start point in Voicemail Pro modules, which Short Code feature should be utilized?
Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)
A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?
What is the recommended method for adding new users to an IP Office Server Edition in Select mode, ensuring efficient management?
A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system. What should you do to determine the cause of the delay?
A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN. Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)
A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller ' s phone number is listed in their records. Which voicemail action type must be configured to achieve this?
You have purchased a pre-configured Avaya IP Office™ Application Server. The server has both Voicemail Pro and one-X® Portal installed on it.
Which tool could be used to verify if both services are running?
A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)
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