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  5. Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

78950X Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Questions 4

Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

Options:

A.

A signed certificate in .crt format

B.

A CA root from IP Office server

C.

A signed certificate in .p12 format

D.

A signed certificate in .pl2 format

E.

A CA root certificate from Private or Public CA

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Questions 5

Refer to the exhibit.

78950X Question 5

What does the Mailbox status relate to?

Options:

A.

The connection with the recipient mailbox is established.

B.

The connection with the web communication server is established.

C.

The connection with the multimedia system is established.

D.

The connection with the multimedia database is established.

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Questions 6

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

Options:

A.

The IP Office system may require a restart depending on the SIP settings changes.

B.

When the IP Office Manager application Is closed, the change will be effective.

C.

The administrator must execute the IP Office Manager save translations command

D.

The administrator must save configuration to transfer changes to the IP Office.

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Questions 7

Refer to the exhibit.

78950X Question 7

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

Options:

A.

0

B.

100

C.

250

D.

500

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Questions 8

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

Options:

A.

Connecting voice contacts to the ACCS contact router

B.

Directing email and web communication contacts to the contact router

C.

Synching agents with extensions on IP Office in ACCS

D.

Processing voice and music recordings for flow and scripts

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Questions 9

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

Options:

A.

Service Factor

B.

Short call

C.

Service Level

D.

Display

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Questions 10

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

Options:

A.

Retrieving email messages from the corporate email server

B.

Saving email attachments to the appropriate folder

C.

Applying the rules engine to determine what skillset to queue the contact to

D.

Logging into the corporate email server and sending the auto-reply

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Questions 11

For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

Options:

A.

It is not required for a VMware deployment.

B.

It is included in the Avaya Contact Center Select Software Appliance

C.

It is downloaded from PLDS.

D.

It is supplied by the customer.

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Questions 12

How can a reset assignment be identified?

Options:

A.

The reset assignment may be named by the user to distinguish it from the original.

B.

The name will appear in the reset folder.

C.

The name will have two underscores behind the original assignment name.

D.

The name will have a .res extension.

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Questions 13

A call variable is useful because of which two characteristics? (Choose two.)

Options:

A.

Only call variables of type Integer can be used as wild variables.

B.

Their values can be changed during a call session to serve as a collector for caller entered information.

C.

They can be assigned a range of values when they are created in the variable editor.

D.

They can be changed from call variable to global variable during a call session.

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Questions 14

What is the correct URI format for a controlled directory number 3200?

Options:

A.

sip:3200@sip:avaya.com

B.

3200@sip:avaya.com

C.

sip:3200.sip.avaya.com

D.

sip:3200@avaya.com

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Questions 15

Which statement is true about the Avaya GREP tool?

Options:

A.

It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

B.

It should only be used on an active system to capture real-time events.

C.

It is only used to report on SIP related messages during low traffic periods.

D.

It is only used during the installation phase and should not be used on an active server.

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Questions 16

Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control? (Choose two.)

Options:

A.

The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

B.

The language for the User Interface

C.

The locale used for default prompts and announcements

D.

The keyboard requirements

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Questions 17

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.

When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

Options:

A.

Verify SIP trunks are available for the ACCS integration.

B.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

C.

Administer the ACCS system SIP Domain to match the IP Office.

D.

Change the IP Office SIP Domain to match the ACCS system.

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Questions 18

Which statement about the Avaya SIP Sleuth is true?

Options:

A.

It is a pre-installed application found under Contact Center Common Utilities.

B.

It is a separate downloadable application that runs on a local workstation PC.

C.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.

It must be downloaded and run from the AMS element manager.

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Questions 19

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

Options:

A.

CCMA

B.

CCMS

C.

CCMM

D.

CCT

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Exam Code: 78950X
Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Last Update: May 25, 2026
Questions: 65

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