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Cisco 820-605 Dumps Questions Answers

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Last Update: May 28, 2024
149 Questions Answers with Explanation Detail
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820-605 Q&A's Detail

Exam Code:
Total Questions:
149 Q&A's
Single Choice Questions:
109 Q&A's
Multiple Choice Questions:
36 Q&A's
Drag Drop Questions:
4 Q&A's

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Cisco 820-605 Exam Dumps FAQs

The 820-605 Cisco Customer Success Manager CSM Exam is a certification exam that tests a candidates knowledge and skills to develop and integrate solutions, identify adoption barriers, implement adoption frameworks, and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle

The 820-605 Cisco Customer Success Manager (CSM) Exam is ideal for IT professionals looking to solidify their skills in:

  • Developing and integrating solutions for Cisco customers.
  • Identifying and overcoming adoption barriers.
  • Implementing adoption frameworks and interpreting usage data.
  • Guiding customers towards renewals and uncovering new sales opportunities.

The 820-605 Cisco Customer Success Manager (CSM) Exam focuses on four key areas:

  • Discovery: Understanding customer needs and challenges.
  • Benchmarking & Application: Analyzing customer environments and aligning solutions.
  • Analysis & Evaluation: Assessing solution effectiveness and identifying improvement opportunities.
  • Enablement: Driving customer adoption and success.
The 820-605 Cisco Customer Success Manager (CSM) Exam consists of around 60-70 multiple-choice and drag-and-drop questions.
The duration of the 820-605 Cisco Customer Success Manager (CSM) Exam is 90 minutes.
The passing score for the Cisco 820-605 Cisco Customer Success Manager (CSM) Exam is generally around 70-80%.

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Cisco Customer Success Manager Questions and Answers

Questions 1

What is the value proposition of customer success for customers?



incremental rewards


business vision support


technical assistance prioritization


external publicity

Questions 2

Refer to the exhibit.

820-605 Question 2

What is the problem with this RACI example?



Every task should have four people consulted.


No one has multiple roles.


More stakeholders should be involved.


Too many people are accountable for this task.

Questions 3

What is the role of a subject matter expert in the Customer Success process?



accelerates customer value realization


challenges the status quo


drives adoption


shares industry trends

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