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Exam Code:
820-605
Exam Name:
Cisco Customer Success Manager (CSM)
Last Update: Apr 26, 2024
124 Questions
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Cisco 820-605 Exam Dumps FAQs

The 820-605 Cisco Customer Success Manager CSM Exam is a certification exam that tests a candidates knowledge and skills to develop and integrate solutions, identify adoption barriers, implement adoption frameworks, and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle

The 820-605 Cisco Customer Success Manager (CSM) Exam is ideal for IT professionals looking to solidify their skills in:

  • Developing and integrating solutions for Cisco customers.
  • Identifying and overcoming adoption barriers.
  • Implementing adoption frameworks and interpreting usage data.
  • Guiding customers towards renewals and uncovering new sales opportunities.

The 820-605 Cisco Customer Success Manager (CSM) Exam focuses on four key areas:

  • Discovery: Understanding customer needs and challenges.
  • Benchmarking & Application: Analyzing customer environments and aligning solutions.
  • Analysis & Evaluation: Assessing solution effectiveness and identifying improvement opportunities.
  • Enablement: Driving customer adoption and success.
The 820-605 Cisco Customer Success Manager (CSM) Exam consists of around 60-70 multiple-choice and drag-and-drop questions.
The duration of the 820-605 Cisco Customer Success Manager (CSM) Exam is 90 minutes.
The passing score for the Cisco 820-605 Cisco Customer Success Manager (CSM) Exam is generally around 70-80%.

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Cisco Customer Success Manager (CSM) Questions and Answers

Questions 1

Which two actions are in adoption campaign? (Choose two.)

Options:

A.

messaging to users on best practice approaches to their solution

B.

messaging to stakeholders on new product releases

C.

messaging to stakeholders on the new features of their solution

D.

survey sent to all end users

E.

renewal reminder to stakeholders

Questions 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

Options:

A.

limited telemetry

B.

purchase policy process

C.

lack of common features

D.

lack of communication

E.

business misalignment

Questions 3

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Options:

A.

Contact the services team and request that they reach out to the customer to address the solution

B.

Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

C.

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

D.

No action is needed because the customer will probably renew and you can address the issue after the renewal

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