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Cisco 820-605 Dumps Questions Answers

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Last Update: Dec 3, 2023
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Cisco Customer Success Manager (CSM) Questions and Answers

Questions 1

Which two actions are in adoption campaign? (Choose two.)



messaging to users on best practice approaches to their solution


messaging to stakeholders on new product releases


messaging to stakeholders on the new features of their solution


survey sent to all end users


renewal reminder to stakeholders

Questions 2

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)



limited telemetry


purchase policy process


lack of common features


lack of communication


business misalignment

Questions 3

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?



Contact the services team and request that they reach out to the customer to address the solution


Make the renewals manager aware that the one solution is not fully implemented but the other two are fine


Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue


No action is needed because the customer will probably renew and you can address the issue after the renewal

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