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ADM-201 Salesforce Certified Administrator (SP22) Questions and Answers

Questions 4

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting

one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set upthe Campaign to simplify reporting?

Options:

A.

Add different record types for the monthly event types.

B.

Create individual Campaigns that all have the same name.

C.

Configure campaign Member Statuses to record which event members attended.

D.

Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

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Questions 5

Cloud Kicks want to have consistency when communication withcustomers on cases. The

company has requested messages to be sent in an email channel with categories to help search for the

proper message.

which Solution Should be administrator suggest to meet this requirement?

Options:

A.

Prebuilt Quick Texts

B.

Prebuilt EmailTemplates.

C.

Prebuilt Flow Templates.

D.

Prebuilt Auto-Responses.

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Questions 6

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Options:

A.

Geolocation

B.

Geofence

C.

Custom address

D.

External lookup

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Questions 7

Cloud Kicks wants to track shoe designs by products. Shoe designs should beunable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement?

Choose 2 answers

Options:

A.

Add a custom master-detail field for shoe designs on the Product object,

B.

Create a custom object for shoe designs.

C.

Use the standard object for designs.

D.

Configure a custom lookup field for shoe designs on the Product object.

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Questions 8

The administrator forCloud Kicks needs to give access to a new custom object with custom

fields to more than one user.

Which two options should an administrator use to meet this requirement?

Choose 2 answers

Options:

A.

Add to manual sharing list

B.

Assign permission set group to Users

C.

Create a Permission Set

D.

Edit organization-wide defaults

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Questions 9

The Administrator at Cloud Kicks need to automatically route support cases, regardless of

how theyare created, to a queue based on case priority.

What tool should the administrator use?

Options:

A.

Email-to-Case

B.

Assignment Rules

C.

Auto-Response Rules

D.

Web-to-case

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Questions 10

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?

Options:

A.

Assignment Rules.

B.

Business Hours.

C.

Case Queues

D.

Escalation Rules

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Questions 11

The administrator at cloud kicks has been told that users are unable to add repeating tasks

in salesforce.

Which two solutions the administrator use to ensure users are able to do this?

Choose 2 Answers

Options:

A.

Enable creationof Recurring Tasks in Activity Settings

B.

Disable shares Activities.

C.

Add create Recurring series of Tasks field on Page Layouts

D.

Turn on Task Notifications service.

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Questions 12

The sales manager at cloud Kicks approves time off for their employees. They asked the

administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

Whatshould administrator use to fulfill the requirement?

Options:

A.

Delegated approver

B.

Two step Approval process

C.

Approval history related list

D.

Delegated Administrator

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Questions 13

Sales reps at Ursa Major Solar are having difficultymanaging deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

Options:

A.

Einstein Activity Capture

B.

Einstein Opportunity Scoring

C.

Einstein SearchPersonalization Einstein Lead Scoring

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Questions 14

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an

opportunity over $1,000,000.

Which feature meets this requirement?

Options:

A.

Key Deals

B.

Big Deal Alerts

C.

Activity Timeline.

D.

Performance chart.

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Questions 15

New leads need be routed to the correct Sales person based on the lead address.

Options:

A.

Configure validation rule

B.

Use lead assignment rule

C.

Create a formula field

D.

Assign with an escalation rule

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Questions 16

The administrator at Cloud kicks deleted a custom field but realized there is a business unit

that still uses the field.

What should an administratortake into consideration when undeleting the field?

Options:

A.

The field needs to be re-added to reports.

B.

The field history will remain deleted.

C.

The field needs to be restored from the recycle bin.

D.

The field needs to be re-added to page Layouts.

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Questions 17

Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

Options:

A.

Object Permissions

B.

App Permissions

C.

Pig wide Defaults

D.

Tab Settings

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Questions 18

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up accessto Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

Options:

A.

Sharing set

B.

Role hierarchy

C.

Profiles

D.

Sharing rules

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Questions 19

Once an opportunity reaches the negotiation stage at cloudkicks, The Amount fields becomes

required for sales users. Sales managers need to be able to move opportunities inti this stage without

knowing the amount.

How should the administrator require this field during the negotiation stage for sales users but allow

their managers to make changes?

Options:

A.

Make the field required for all users.

B.

Create to formula field to fill in the field for managers.

C.

Assign the administrator profile to the managers.

D.

Configure a validation rule to meet the criteria.

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Questions 20

When a Sales rep clicks a button on an opportunity, a simplediscount calculator screen should be

launched.

Which automation tool should an administrator use to build this discount calculator screen?

Options:

A.

Flow Builder

B.

Workflow Rule

C.

Platform Event

D.

Process Builder

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Questions 21

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do toidentify why the user is unable to login?

Options:

A.

Review the Security token.

B.

Review the password history.

C.

Review the Password policies.

D.

Review the Login history

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Questions 22

An administrator at Universal Container needs an automated way to delete records based on

field values.

What automated solution should the administrator use?

Options:

A.

Workflow

B.

Process Builder

C.

Flow Builder

D.

Automation Studio

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Questions 23

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

Options:

A.

Maximum invalid login attempts

B.

Prohibited password values

C.

Require use of Password Manager App

D.

Password complexity requirements

E.

Number of days until expiration

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Questions 24

Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only

access to the Campaign object. A few marketing users now require comprehensive edit access on

Campaigns.

How should an administrator fulfil this request?

Options:

A.

Permission sets

B.

Organization-wide defaults

C.

Marketing user checkbox

D.

Field-level security

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Questions 25

The Human resources department at Northern Trail outfitters wants employees to provide

feedback about the manager using a custom object in Salesforce. It is important that managers are

unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

Options:

A.

Uncheck grant access using Hierarchies.

B.

Define a criteria-based sharing rules.

C.

Set thedefault external access to private.

D.

Configure an owner-based sharing rules.

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Questions 26

Northern Trail Outfitters uses a custom object Invoice to collect customer payment

information from an external billing system. The Billing System field needs to be filled on every

Invoice record.

How should an administrator ensure this requirement?

Options:

A.

Make the field universally required.

B.

Create a Process Builder to set the field.

C.

Define an approval process for the child.

D.

Require the field on the record type.

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Questions 27

The marketing director at Northern Trail Outfitters has requested that the budget field is populated in

order for the Lead Status field to be marked as qualified.

What tool should the administrator use to fulfill this request?

Options:

A.

Lead Conversion.

B.

Require Field.

C.

Workflow Rule

D.

Validation Rule

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Questions 28

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

Options:

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

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Questions 29

At cloud kicks sales reps use discounts on the opportunity record to help win sales on

products. When an opportunity is won, they then have to manually apply the discount up the related

opportunity products. The sales manager has asked if three is a way to automate this time consuming

task.

What should the administrator use to deliver this requirement?

Options:

A.

Flow Builder

B.

Approval Process

C.

Prebuild Macro.

D.

Formula field

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Questions 30

Universal Containers (UC) customers have provided feedback that their support cases are not being

responded to quickly enough. UC wants to send all unassigned Cases that have been open for more

than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Options:

A.

Case Scheduled Reports.

B.

Case Dashboard Refreshes.

C.

Case Escalation Rules.

D.

Case Assignment Rules.

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Questions 31

DreamHouse Reality needs to use consistent picklist value on a category filed on accounts

and cases, with value respective to record types.

Which two features should the administrator use to fulfill this requirement?

Choose 2 Answers

Options:

A.

Dependent Picklist

B.

Global Picklist

C.

Multi-Select Picklist

D.

Custom Picklist

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Exam Code: ADM-201
Exam Name: Salesforce Certified Administrator (SP22)
Last Update: Jul 6, 2022
Questions: 208

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