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ADM-201 practice test questions answers

Salesforce ADM-201 Dumps Questions Answers

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Last Update: Nov 23, 2021
205 Questions
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Salesforce ADM-201 Dumps Questions Answers

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Salesforce Certified Administrator (SU21) Questions and Answers

Questions 1

The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers



Only one theme can be active at a time, and a theme applies to the entire org.


Themes apply to salesforce classic and to the salesforce mobile app.


Up to 150 custom themes can be created, modified, or cloned from the built-in themes.


Chatter external users see the built-in Lightning theme only.

Questions 2

The service manager at Ursa Major Solar wants to let customers know that they have received

their cases via email and their websites. Medium-priority and high-priority cases should receive different

email notifications than low-priority cases. The administrator has created three email templates for this


How should an administrator configure this requirement?



Include three assignment rules that fire when cases are created. Add a filter for case priority. Select

the appropriate email template for each rule.


Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case

priority. Select the appropriate email template for each rule entry.


Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select

the appropriate email template for the rule.


Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.

Select the appropriate email template for each rule entry.

Questions 3

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?



Assignment Rule


Case Escalation Rule


Omni-Channel Supervisor


Formula Field

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