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B2B-Solution-Architect Salesforce CertifiedB2B Solution Architect Exam (SU24) Questions and Answers

Questions 4

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.

Which two features should a Solution Architect suggest to maintain these constraints?

Options:

A.

Apex Callouts, User Permissions Sets

B.

Third-party ETL, Profiles

C.

Salesforce Connect, User Profiles

D.

Salesforce Connect, User Permission Sets

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Questions 5

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.

Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

Options:

A.

Implement an embedded web view of B2B Commerce within the Service Console.

B.

Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.

C.

Provide access to B2B Commerce data within the Service Console so they can see the cart.

D.

Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

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Questions 6

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.

How should a Solution Architect respond to the management team considering their request for these new capabilities'?

Options:

A.

Agree with the management team to postpone the go-live and increase the scope to include the desired features.

B.

Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

C.

Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

D.

Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

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Questions 7

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.

Which recommendation should the Solution Architect make to meet this requirement?

Options:

A.

Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

B.

Push the data into Salesforce and implement an archival strategy.

C.

Write custom Apex code to retrieve the data in real time from external systems.

D.

Re-architect the implementation using Salesforce Connect and external objects.

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Questions 8

Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.

Which two considerations should a Solution Architect keep in mind for the implementation?

Choose 2 answers

Options:

A.

for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.

B.

For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.

C.

On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.

D.

It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.

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Questions 9

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.

Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?

Choose 3 answers

Options:

A.

Give usersa way to raise support tickets for new features they do not understand.

B.

Give users the ability to opt-out of any new feature they dislike.

C.

Fully document all customizations added to the system.

D.

Communicate and train users on new features.

E.

Ensure development, training, and production environments are in place.

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Questions 10

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community.

Which Experience Cloud license should the Solution Architect recommend?

Options:

A.

Sales Cloud license

B.

Service Cloud license

C.

Partner Community license

D.

Customer Community Plus license

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Questions 11

Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.

Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?

Choose 3 answers

Options:

A.

Product types sold

B.

Opportunities generated

C.

Number of quotes generated

D.

Logins into Partner Community

E.

Opportunity win rates

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Questions 12

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.

NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.

What should a Solution Architect recommend as NTO begins its implementation?

Options:

A.

Advise the client to start with Experience Cloud.

B.

Select an AppExchange product focused on contract lifecycle management.

C.

Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

D.

Advise the client that Revenue Cloud is the startingpoint.

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Questions 13

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.

How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

Options:

A.

Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.

B.

Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

C.

Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

D.

Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

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Questions 14

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

Options:

A.

Develop and present the business case to all project stakeholders before beginning the solution design and development phase.

B.

Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

C.

Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

D.

Define and document the business value map with project stakeholders to capture the value provided by the implementation.

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Questions 15

A Solution Architect is presenting a design for the Phase 1rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.

Which two responses should a Solution Architect present to the stakeholder s?

Choose 2 answers

Options:

A.

There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.

B.

Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.

C.

Map the product images from B2B Commerce to CPQ, by passing the URL of theimage File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.

D.

Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure thatthe price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.

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Questions 16

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.

Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?

Choose 2 answers

Options:

A.

Create recurring office hours for end usersto call in to speak directly with the Solution Architect.

B.

Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

C.

Suggest that the executive team tie performance metrics to Salesforce usage.

D.

Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

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Questions 17

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.

Based on the business requirements, which solution should the Solution Architect recommend?

Options:

A.

Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

B.

Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.

C.

Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

D.

Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

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Questions 18

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?

Choose 3 answers

Options:

A.

Field Service Manager

B.

NTO employee representing a typical customer

C.

Business Analyst

D.

Field Service Agent

E.

Project Manager

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Questions 19

Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.

What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?

Choose2 answers

Options:

A.

Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.

B.

Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.

C.

Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.

D.

Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.

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Questions 20

Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.

What are two considerations the Solution Architect should discuss with Fabulous Flooring?

Choose 2 answers

Options:

A.

Picklist fields will need to be marked as required for indexing in the Big Object

B.

The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.

C.

Picklist fields will need to be loaded as Text fields into the big Object.

D.

The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.

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Questions 21

UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.

Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.

How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?

Options:

A.

Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.

B.

Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.

C.

Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.

D.

Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.

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Questions 22

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for thenear future.

After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.

What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

Options:

A.

Recommend a single-org strategy and development of strict processes for all acquired companies to follow.

B.

Prioritize migrating the newly acquired company toSharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.

C.

Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.

D.

Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.

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Questions 23

Refer to the images below:

B2B-Solution-Architect Question 23

B2B-Solution-Architect Question 23

B2B-Solution-Architect Question 23

As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.

UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.

Whichstrategy should the Solution Architect choose to handle this scenario?

Options:

A.

Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

B.

Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

C.

Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

D.

Option D, utilizing an external ETL tool to batch load the records into Salesforce

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Questions 24

A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.

Which type of architecture diagram should the Solution Architect use?

Options:

A.

Master Data Management (MDM) Diagram

B.

Reference Architecture Diagram

C.

LightningPlatform Architecture Diagram

D.

Solution Architecture Diagram

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Questions 25

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.

Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

Options:

A.

Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

B.

Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

C.

Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

D.

Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.

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Questions 26

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

Choose 2 answers

Options:

A.

Offload the number of cases received via Web2Case by using Email2Case.

B.

Implement Case Deflection.

C.

Disable anonymous users on the site.

D.

Plan and conduct User Adoption Trainings for resellers on how to use the site.

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Questions 27

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.

Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

Options:

A.

Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

B.

Grant access to resellers and partners byproviding Partner Community licenses.

C.

Grant access to resellers and partners by providing Customer Community licenses.

D.

Grant access to resellers and partners by providing Customer Community Plus licenses.

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Questions 28

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.

What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?

Choose 2 answers

Options:

A.

Fix the scope of the sprint during release planning regardless of how long it takes.

B.

Create a regular sprint cadence across the different teams to demonstrate new functionality.

C.

Use the last sprint of the release to stabilize it and eliminate identified issues.

D.

Utilize the last sprint to include functionality that was missed from previous sprints.

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Questions 29

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as wellas Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.

What are two viable options a Solution Architect should explore in more detail with theclient?

Choose 2 answers

Options:

A.

Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.

B.

Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.

C.

Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.

D.

Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

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Questions 30

Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.

UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.

What should a Solution Architect consider m a potential solution?

Options:

A.

Lightning Web Components Calendar Module

B.

Appointment-Assistant Self Service Scheduling

C.

Salesforce Scheduler

D.

Standard Salesforce Asset Calendar

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Questions 31

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.

Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?

Choose 2 answers

Options:

A.

Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

B.

Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

C.

Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

D.

Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

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Questions 32

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.

What should the Solution Architect recommend to give this kind of data access?

Options:

A.

Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

B.

Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

C.

Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

D.

Give Sales Cloud license to the Field Service team to view Order and Order Item data.

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Questions 33

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.

Which three recommendations should a Solution Architect make to reduce customer impact?

Choose 3 answers

Options:

A.

Migrate all historical payment methods from the homegrown system.

B.

Utilize the standard user adoption reports and dashboards to track invoice data.

C.

Provide training and enablement for end users and admins prior to go live.

D.

Compare invoices as produced in both systems to ensure customer invokes are as expected.

E.

Create a release and change management process to incorporate feedback and fix issues.

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Exam Name: Salesforce CertifiedB2B Solution Architect Exam (SU24)
Last Update: Dec 2, 2024
Questions: 110

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