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B2C-Solution-Architect Salesforce Certified B2C Solution Architect (SP22) Questions and Answers

Questions 4

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager.

Which two Marketing Cloud implementation recommendations should a Solution Architect present to the company to adjust their architecture to adhere to Salesforce multi-cloudintegration best practices?

Choose 2 answers

Options:

A.

Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier.

B.

Marketing Cloud should implement a second businessunit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.

C.

Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud

architecture best practices.

D.

B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the

storefront.

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Questions 5

A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the MarketingCloud subscriber data.

Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?

Choose 2 answers

Options:

A.

Contact

B.

Orders

C.

Customer

D.

Profile

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Questions 6

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefrontare Person and Household accounts.

Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?

Choose 3 answers

Options:

A.

Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

B.

The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

C.

Default user is required for anonymous storefront shoppers.

D.

The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

E.

Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

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Questions 7

A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when itsends out emails.

Which two steps should a Solution Architect take to meet these requirements?

Choose 2 answers

Options:

A.

Create a Journey activity to update the records in Sales Cloud.

B.

Create a custom preference center that updates the records in Sales Cloud.

C.

Use the out-of-the-box preference center in Marketing Cloud.

D.

Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

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Questions 8

A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud.The company Is based in Europe and needs to be compliant with GDPR.

Which two design implementations should a Solution Architect use to ensure GDPR compliance?

Choose 2 answers

Options:

A.

Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud

B.

Use a Salesforce record ID as a single unique identifier to apply across channels and clouds

C.

Set tracking site preference for each storefront

D.

Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

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Questions 9

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. Theorganization wants incoming support cases to automatically route to the correct team based on their tier level.

Which two options should a Solution Architect configure to accomplish this?

Choose 2 answers

Options:

A.

Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are

attributed a tier level.

B.

Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloudso that they can be used to inform how cases are

routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.

C.

Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer

submitting the case and the availability of agents supporting each tier level.

D.

Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing

feature and synchronized back to B2C Commerce and Marketing Cloud.

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Exam Name: Salesforce Certified B2C Solution Architect (SP22)
Last Update: Aug 17, 2022
Questions: 60

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