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Exam Code:
B2C-Solution-Architect
Exam Name:
Salesforce Certified B2C Solution Architect (WI24)
Last Update: Apr 23, 2024
147 Questions Answers with Explanation Detail
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Exam Code:
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Total Questions:
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Salesforce B2C-Solution-Architect Exam Dumps FAQs

The Salesforce B2C-Solution-Architect Salesforce Certified B2C Solution Architect (WI24) exam is tailor-made for architects who design and deliver multi-cloud solutions on the Salesforce platform, powering personalized, frictionless customer experiences that maximize business value. If you're adept in at least one core product (Marketing, Service, or Commerce) and hold a solid understanding of the others, this certification will validate your expertise and propel your career.
The Salesforce B2C-Solution-Architect Salesforce Certified B2C Solution Architect (WI24) exam is for Salesforce professionals who are already proficient in one or more of the products mentioned above. In a multi-cloud solution, there are typically more complexities, such as integrations and feature overlap within Salesforces own products. Passing this certification will demonstrate your ability to design multi-cloud solutions that use the right product or feature in any given scenario. It will show that you understand the wider platform, as opposed to a single cloud, as well as building scalable, best practice solutions.

Get ready to test your mettle across a broad spectrum, including:

  • B2C Commerce fundamentals: Storefront configuration, Order Management System (OMS), Product Information Management (PIM), and more.
  • Marketing Cloud expertise: Journey Builder, Personalization, Analytics, and campaign management.
  • Service Cloud know-how: Case management, Self-Service portals, Knowledge Base, and Einstein Bots.
  • Integration and architecture concepts: MuleSoft, Heroku, API management, and data integration across clouds.
  • Customer 360 and related technologies: Data unification, identity management, and personalized experiences.
The Salesforce B2C-Solution-Architect practice exam consists of 60 multiple-choice questions.

According to Salesforce, the B2C Solution Architect certification exam covers many aspects of the platform including Service, Marketing, Commerce, Heroku and Mulesoft. On the other hand, the B2C Commerce Architect certification exam is designed to test an architect’s knowledge of the Salesforce B2C Commerce platform.

In summary, while both exams are related to Salesforce’s B2C offerings, the B2C-Solution-Architect Exam is more focused on designing scalable solutions in multiple multi-cloud scenarios, while the B2C-Commerce-Architect Exam is focused on testing an architect’s knowledge of the Salesforce B2C Commerce platform.

Passing the Salesforce B2C-Solution-Architect practice tests exam demonstrates your ability to design multi-cloud solutions that use the right product or feature in any given scenario. It shows that you understand the wider platform, as opposed to a single cloud, as well as building scalable, best practice solutions. It also helps you stand out in the job market and opens up new career opportunities.
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Salesforce Certified B2C Solution Architect (WI24) Questions and Answers

Questions 1

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.

How should a Solution Architect ensure that this requirement Is met?

Options:

A.

Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

B.

Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

C.

Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.

D.

Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.

Questions 2

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.

How should a Solution Architect describe the role of CDP in this context7

Options:

A.

CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

B.

When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

C.

CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

D.

CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

Questions 3

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a

service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.

What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

Options:

A.

Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

B.

Check the field-level security for nationalParks is set to read only

C.

Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

D.

Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

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