CAD Certified Application Developer - ServiceNow Questions and Answers

Application scope is a foundational concept in ServiceNow application development. ServiceNow documentation describes application scoping as a protection mechanism that identifies and restricts access to an application’s files and data. In practice, scope defines an isolation boundary around an application’s artifacts, such as tables, scripts, UI components, and other resources. This boundary helps prevent unintended interference between applications and reduces the risk of naming collisions or cross-application impacts. The scope model also works together with Application Access settings, which allow administrators to specify what parts of an application are accessible to other applications. By default, scoped applications are designed to keep resources private unless explicitly shared through access settings or cross-scope privileges. Because of this, the primary purpose of scope is not backups or UI design control, and it is explicitly not meant to enable unrestricted updates across applications. Instead, scope exists to define and enforce boundaries so that an application’s resources remain isolated and protected unless intentionally exposed.

Configuring the label of a field in a child table changes the label only on that table, not on the base table or the parent table. The base table is the table that contains the common fields for all the extended tables, and the parent table is the table that is directly extended by the child table. The label of a field on the base table or the parent table can be different from the label on the child table. References: [ServiceNow Docs - Table extension], [ServiceNow Community - How to change field label in child table]

Ensuring that users receive email notifications in ServiceNow requires verifying specific attributes on the user record:

A. The Email field must have a valid value: This is correct. The Email field should contain a valid email address, as notifications are sent to the address specified in this field.

B. The user must not be locked out: While it's important for user access, being locked out does not directly impact the sending of email notifications.

C. The First name and Last name fields must have values: These fields are for identification purposes and do not affect email notification delivery.

D. Active must be true: This is correct. Only active users are eligible to receive email notifications. If a user is marked as inactive, notifications will not be sent to them.

E. Delegation must be enabled: Delegation pertains to assigning responsibilities to another user and does not influence the receipt of email notifications.

For effective email notification delivery, always ensure that the user's Email field contains a valid address and that the Active field is set to true.

 The correct combination of statements is a, b, and d. These are possible reasons to build custom applications on ServiceNow:

To replace outdated, inadequate, custom business applications and processes. Building custom applications on ServiceNow can help digitize and automate manual or legacy processes that are not covered by existing ServiceNow solutions. This can improve efficiency, data quality, user experience, and innovation.

To extend service delivery and management to all enterprise departments. Building custom applications on ServiceNow can help provide consistent and scalable services across different functions and teams in the organization. This can enhance collaboration, visibility, productivity, and customer satisfaction.

To extend the value of ServiceNow. Building custom applications on ServiceNow can help leverage the capabilities and benefits of the Now Platform®, such as low-code development tools, workflow automation engine, AI-powered insights, security operations, etc. This can increase agility, resilience, performance, and value.

The statement c is not a valid reason to build custom applications on ServiceNow:

To allow users full access to all ServiceNow tables, records, and fields. Building custom applications on ServiceNow does not imply granting users full access to all data and objects in ServiceNow. Access control rules still apply to custom applications and their components to ensure security and compliance. Reference: Build Custom Apps in ServiceNow – eBook

Table Extension in ServiceNow:Extending a table in ServiceNow means creating a child table based on a parent table. The child table inherits the fields, configurations, and functionality of the parent table.

What is Inherited:

Fields: All fields from the parent table are available in the child table.

Functionality: The child table benefits from any business logic or workflows defined for the parent table.

Access Controls: The child table respects the Access Control rules defined for the parent table unless explicitly overridden.

Why Other Options Are Incorrect:

Option B: This is incorrect because the new table does inherit fields from the parent table.

Option C: This is incorrect because you do not need to script or configure behaviors from scratch; they are inherited.

Option D: This is incorrect because Access Controls are not ignored; they still apply and can be extended or modified for the child table.

ServiceNow Developer Documentation on Table Inheritance​.

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/set-RCA-level.html

A transform map determines the relationships between fields in an import set table and fields in an existing ServiceNow table. It also specifies how to transform the imported data before mapping it to the target table.

1. What Exactly is an Import Set? - ServiceNow Developers

Import set table - ServiceNow Application Development [Book]

When designing forms in ServiceNow, the primary way to organize fields is by using Sections. Sections let developers group related fields into logical blocks, improving readability and guiding users through data entry in a consistent way. In form configuration tools, sections are structural layout elements that define how fields are arranged and presented, allowing developers to separate a form into meaningful areas such as “Requester Details,” “Assignment,” and “Resolution.” This helps reduce clutter on complex forms and supports usability best practices for enterprise applications. A Button is an action control and does not organize fields. A Related list shows records from other tables that are related to the current record; it supports navigation and context, but it does not organize the main record’s fields. Formatters are specialized UI components that can display additional information or UI elements on a form, but they are not the standard feature for grouping and organizing fields in the form layout. Because the question asks specifically about organizing fields during form design, Section is the correct choice.

Global applications can use Automated Test Framework and Flow Designer features, but not Source Control and Delegated Development features. Source Control and Delegated Development features are only available to scoped applications . References: [Global vs Scoped Applications], [Delegated Development]

 The application development plan is a document that outlines the scope, objectives, deliverables, and timeline of a software project1. It should include the following business requirements and processes:

Data input/output: This describes what data is needed for the application to function, how the data is collected, stored, processed, and displayed, and what outputs are generated by the application2.

Business problem: This defines the problem or opportunity that the application aims to address, the current situation, the desired outcome, and the benefits of the solution3.

Process steps: This details the steps involved in the application development lifecycle, such as planning, designing, testing, deploying, and maintaining the application4.

Users/stakeholders: This identifies the people who will use, benefit from, or influence the application, their roles, responsibilities, and expectations, and how they will be involved in the project5.

References = 1: Application Development Lifecycle: Phases, Steps and Process3 2: Tips for Writing Business Requirements Documents2 3: Business Requirements Document Template: 7 Components1 4: Requirements Development Steps4 5: What is Business Process Documentation?: 10 Easy Steps to5

In ServiceNow, a Record Producer allows users to create records in a specific table through the Service Catalog. After a user submits a Record Producer, developers may want to redirect the user to a specific page. This can be achieved by setting the producer.redirect property within the Script field of the Record Producer.

For example:

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producer.redirect = 'incident.do?sys_id=' + current.sys_id;

This script redirects the user to the newly created incident record after submission.

Option A is incorrect because configuring the module that opens the Record Producer does not control the post-submission behavior.

Option C is unnecessary for simple redirection purposes; creating an application property to store the URL adds unnecessary complexity.

Option D is incorrect because using window.redirect in a Business Rule is not appropriate; Business Rules run on the server side and do not have access to the client-side

In the SOAP Message feature set, we indicate variables using the following syntax: S{variable_name}. This allows us to pass a variable with the specified name from the SOAP message record to the web service function.

Tutorial: Handling a SOAP Response in ServiceNow | John Andersen

ServiceNow SOAP - Cheat Sheet Cheat Sheet by bibingokuldas - Download …

Creating applications in ServiceNow can help businesses replace outdated, inadequate, custom business applications and processes, extend service delivery and management to all enterprise departments, and extend the value of ServiceNow by leveraging its platform capabilities and integrations1234.

References = 1: What are Application Services? - ServiceNow 2: What is Application Development? - ServiceNow 3: Custom Applications in ServiceNow - The Cloud People 4: Build Custom Apps in ServiceNow – eBook – ServiceNow

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_scripting_tokyo_scripting_in_servicenow/app_store_learnv2_scripting_tokyo_server_side_scripting/app_store_learnv2_scripting_tokyo_script_includes

In ServiceNow, the Event Registry is a table that contains a record for every event recognized by the system. It allows ServiceNow to respond when these events are generated. By registering events, the system can automate activities such as triggering notifications or executing script actions when specific events occur. Therefore, the correct answer is A.

The other options are not accurate descriptions of the Event Registry:

B. The Event Log which lists all Events that have been generated: This describes the Event Log, not the Event Registry.

C. A Workflow which is launched every time an Event is generated; used to debug Events: This is not how the Event Registry functions.

D. The method used in server-side scripts to generate Events and pass parameters: This describes the gs.eventQueue() method, not the Event Registry.

For more detailed information, refer to the official ServiceNow documentation on the Event Registry.

The statements that must evaluate to true for a user to pass an Access Control are:

Conditions configured in the Access Control must evaluate to true.

The user has one of the roles specified in the Required roles related list.

Scripts configured in the Access Control must evaluate to true.

An Access Control is a rule that determines whether a user can access a particular object or operation in ServiceNow. An Access Control consists of three elements: Conditions, Roles, and Script. Each element specifies a requirement that the user must meet to access the object or operation. If any of these elements return false, the Access Control denies access and stops evaluating the remaining elements. Therefore, for a user to pass an Access Control, all three elements must evaluate to true.

The other statements are not required for a user to pass an Access Control. Other matching Access Controls for the records do not need to evaluate to true, as only one matching Access Control needs to return true for access to be granted. The user does not need to be granted access through a business rule, as business rules are not part of Access Controls and do not affect their evaluation. Reference: Access control rules, Access Controls

"Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event in the Now Platform." <<== this is the third sentence down in the following link: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/restricted-caller-access-privilege.html

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/GlideQuery/concept/GlideQueryGlobalAPI.html#GlideQueryAPI

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/glideRecordScoped/concept/c_GlideRecordScopedAPI.html

Inherited fields in ServiceNow are fields that are part of a parent table and automatically become part of child tables through inheritance. This structure is foundational in the ServiceNow data model, ensuring that child tables maintain a consistent relationship with their parent tables.

Here’s why inherited fields cannot be deleted from a child table:

System Design:ServiceNow employs a table inheritance model where child tables derive fields and properties from parent tables. Deleting inherited fields from a child table would break the integrity of the data model, as those fields are shared across multiple tables.

Impact on Functionality:Many inherited fields, such as sys_created_on or sys_updated_by, are integral to the functionality of the platform. Removing them could disrupt workflows, reporting, and auditing capabilities.

Alternative Approach:If you want to hide or restrict access to inherited fields in a child table, you can use ACLs (Access Control Lists) to prevent users from viewing or modifying these fields. Another option is to use UI Policies or Client Scripts to control their visibility on forms.

Developer Note:Attempting to delete inherited fields violates ServiceNow’s core principles of maintaining a robust and unified data structure. The platform enforces these rules to ensure consistent behavior across all tables in the hierarchy.

ServiceNow Developer Documentation on Table Inheritance​.

Best practices outlined on SN Pro Tips regarding scoped application development and table structures​.

In ServiceNow, Business Rules are server-side scripts that execute whenever a record is inserted, updated, deleted, or queried. However, certain actions can be configured without writing any script, using the Business Rule's user interface options.

The primary actions that can be configured without scripting are:

Set field values: This allows administrators to specify new values for fields when the Business Rule conditions are met. This is configured in the "Actions" tab of the Business Rule form, where specific fields and their desired values can be set without any scripting.

Add message: Administrators can configure a message to be displayed to the user when the Business Rule executes. This is done by selecting the "Add message" checkbox and providing the desired message text.

Options C (Set field values and write to the system log) and D (Set field values and generate an event) would require scripting. Writing to the system log involves using server-side APIs like gs.log(), and generating an event requires calling event generation methods—both necessitate scripting.

For more detailed information, refer to the official ServiceNow documentation on Business Rules:

servicenow.com

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/concept/spokes.html

A spoke is a scoped application containing Flow Designer content dedicated to a particular application or record type. Flow Designer provides a set of core actions to automate Now Platform® processes. You can add application-specific core actions by activating the associated spoke.

g_scratchpad is a server-to-client data transfer object used primarily in the classic web UI rendering pipeline. A common, documented pattern is to populate g_scratchpad in a Display Business Rule (server-side) and then read those values in client-side scripts (such as Client Scripts or UI Scripts) while the form is being rendered in the browser. This avoids extra server calls when you need a small set of precomputed values or flags, such as whether the current user meets a condition, whether a related record exists, or which UI behavior should be enabled. It is not used to “populate properties for a Display Business Rule” as an end in itself; rather, the Display Business Rule is the place where developers often set g_scratchpad. It is also not a concept for defining constructors/destructors for table classes. While similar patterns can exist across experiences, g_scratchpad is specifically recognized as a web client bridging mechanism tied to server-side display processing, which matches option B.

"By default, all application scope scripts can read the table's records but cannot perform any other database operations." https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/servicenow_administrator/app_store_learnv2_securingapps_tokyo_application_access_database_settings

A benefit of creating an Application Properties page for each application you develop is that Application Properties allow a developer or admin to make changes to an application’s behavior without modifying application artifacts. Application Properties are system properties that store configuration information for a specific application. They can be used to control various aspects of the application, such as feature flags, default values, thresholds, or URLs. By creating an Application Properties page, you can group and display all the properties related to your application in one place and make them easy to access and update. This way, you can avoid hard-coding static data in your application code and make your application more flexible and maintainable. Reference: Working with System Properties, Organizing your ServiceNow System Properties

In ServiceNow, tables can extend other tables, inheriting all fields and functionalities from the parent table. These inherited fields are integral to the structure and behavior of the child table.

A. No, inherited fields cannot be deleted from a child table: This is correct. Inherited fields are part of the child table's schema due to its extension of the parent table. Removing these fields would disrupt the inherent structure and relationships defined by the table hierarchy.

B. Yes, but only if they are text fields: This is incorrect. The data type of the field does not permit the deletion of inherited fields.

C. Yes, select the red X in the left-most column in the table definition: This is incorrect. Inherited fields do not have a delete (red X) option in the table definition, as they are not directly created on the child table.

D. Yes, but only if there has never been any saved field data: This is incorrect. The presence or absence of data does not affect the ability to delete inherited fields.

To modify the structure of inherited fields, consider the following approaches:

Field Visibility: Use client scripts or UI policies to hide the inherited fields on forms where they are not needed. This approach maintains data integrity while tailoring the user interface to specific requirements.

Form Layout Configuration: Adjust the form layout to remove inherited fields from specific views, ensuring they are not displayed to users in contexts where they are irrelevant.

These methods allow customization of the user experience without altering the underlying table schema or violating the inheritance principles established in the data model.

While record producers are powerful tools for creating records via the Service Catalog, they cannot natively redirect users after submission. Redirection typically requires script hacks or custom widget configurations.

From ServiceNow Docs (Catalog Scripting):

“By default, record producers return the user to the catalog homepage. Redirection requires scripting using producer scripts or custom client logic.”

In ServiceNow, to create a module that directs users to a Record Producer (a simplified form for creating records), you should use the "URL (from Arguments)" Link Type. This configuration allows you to specify a direct link to the Record Producer.

Steps to Configure:

Navigate to Module Creation:

Go to the Application Menu where you want to add the module.

Click on "Edit Application Menu" and then "New Module."

Set Link Type:

In the module's configuration, set the Link Type to "URL (from Arguments)."

Define the URL:

In the Arguments field, provide the URL to the Record Producer. The URL typically follows this pattern:

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servicenow_instance_url/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=record_producer_sys_id

Replace servicenow_instance_url with your instance's URL and record_producer_sys_id with the sys_id of the Record Producer.

Explanation of Other Options:

HTML (from Arguments): Used to display custom HTML content. Not suitable for linking directly to Record Producers.

Content Page: Used to display predefined content pages within ServiceNow. Not applicable for direct Record Producer links.

Script (from Arguments): Allows execution of a script to determine the module's behavior. This is more complex and unnecessary for simply linking to a Record Producer.

Application Access is a feature that allows you to control the access level of other application scopes to your application’s data tables. By selecting the Allow access to this table via web services option, you can enable other application scopes to access your data tables using web services, such as SOAP or REST. However, the user performing the query via web services must have the correct permissions to access the table’s records. The user must have the appropriate roles and access controls to perform the operations on the table, such as create, read, write, or delete.

The other statements are not true when this option is selected. This option does not restrict the ability to delete records via web services, nor does it allow records to be always read. The access to the records depends on the user’s permissions and the web service method. This option also does not restrict access only to SOAP web services, but applies to both SOAP and REST web services. Finally, this option is not the only way to enable web service access to the table’s records. Even when this option is not selected, users with the correct permissions can use web services to access the table’s records, as long as they specify the application scope in the web service request.

"Add instructional text and other design elements to your forms by using form annotations in Form Builder." https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/form-builder/task/create-form-annotations.html

Recurring checks, like finding task records that are unassigned, are implemented using platform automation that runs on a schedule. ServiceNow provides two common development-aligned places for this type of logic. Scheduled Script Execution is a scheduled job mechanism that runs server-side scripts at defined intervals. Developers use it to query tables (such as Task) and take actions like updating fields, creating follow-up records, or sending notifications when conditions are met. This matches option C. For low-code automation, Flow Designer also supports scheduled triggers, allowing developers to run a flow at specific times or on a repeating schedule to perform checks and actions. This matches option A (Scheduled Flows). Discovery Schedules are specific to the Discovery feature set for scanning infrastructure and are not used for general task management checks. “System Schedules” is not the standard construct where custom recurring business logic is authored for application development; the platform’s scheduled logic is typically implemented through scheduled jobs (including script executions) and scheduled flow triggers.

Delegated Development is intended to let administrators grant controlled development permissions to non-admin developers for a specific scoped application. Within that model, admins can allow delegated developers to work on application artifacts and administration tasks that are still limited to the application scope. One of the permitted areas is managing security artifacts, which includes creating and maintaining Access Controls (ACLs) and related security configuration for the application’s tables and resources. That aligns directly to option C. Administrators can also grant the permission to delete the scoped application, which aligns to option D and is treated as a high-impact capability that is explicitly controlled by delegated development permissions. By contrast, option A is not valid because delegated development is for scoped applications and does not grant authority to develop or deploy global applications. Option B is not a delegated development permission category; coalesce configuration is part of import/set-up behavior and is not represented as a delegated developer permission in the application development permission set.

The Automated Test Framework (ATF) is a tool that allows you to create and run automated tests on the ServiceNow platform. The ATF uses test steps to define the actions and validations for each test. The test step that allows you to create a user with specified roles and groups for the test is the Create a user test step. This test step creates a temporary user record that is deleted at the end of the test. You can specify the user name, password, roles, and groups for the user. You can also use the Impersonate a user test step to switch to the created user and perform actions as that user.

The other options are not valid test steps for creating a user. The Create a role and Create a group test steps do not exist in the ATF. To create a role or a group, you need to use the Create a record test step and specify the sys_user_role or sys_user_group table. The Impersonation test step does not create a user, but switches to an existing user.

Flow Designer runs automation based on triggers. A primary trigger type is a Record trigger, which starts a flow when a record is created, updated, or created or updated. This matches option A and is one of the most common ways to automate application behavior using table data. Flow Designer also supports triggers tied to SLA-related events, enabling flows to react when an SLA is approaching breach or breaches, which aligns to option E in the way the platform exposes SLA timing events for automation. In addition, flows can be started by an inbound request through supported APIs, allowing external systems or scripts to invoke flow execution, which aligns to option F. By contrast, elevating to security_admin is a privileged security operation, not a Flow trigger; logging in as a specific user is an authentication/session activity rather than an automation trigger; and outbound email is typically an action that a flow can send, not an event that triggers a flow. The correct answers focus on documented Flow trigger categories rather than UI or security behaviors.

In ServiceNow, Access Controls (ACLs) are used to manage permissions for various database operations on tables and their records. The primary operations that can be controlled include:

Create:

Description: Permission to insert new records into a table.

Control: ACLs can be defined to allow or deny users the ability to create records based on roles, conditions, or scripts.

Update:

Description: Permission to modify existing records in a table.

Control: ACLs can restrict who can update records, ensuring that only authorized users can make changes.

Other Operations:

Read: Controls the ability to view records in a table.

Delete: Manages the permission to remove records from a table.

Incorrect Options:

Execute: Not a standard database operation controlled by ACLs in ServiceNow.

Query: While querying is part of the read operation, ACLs specifically control the read access rather than the query process itself.

"A table that extends another table is called a child class, and the table it extends is the parent class" - this is about halfway down in this link below: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-administration/concept/table-extension-and-classes.html

A transform map determines the relationships between fields displaying in an Import Set table and fields in an existing ServiceNow table, such as the Incidents or Users table.

there are only two types of UX options: Mobile and Classic. Classic is defined as "manage records via lists and form"

Creating an Application Properties page in ServiceNow provides a centralized location where developers or administrators can configure settings that influence the behavior of an application. This approach offers several benefits:

Dynamic Configuration: By exposing certain parameters through an Application Properties page, administrators can adjust the application's behavior in response to changing requirements or environments without altering the underlying code or application artifacts.

Simplified Maintenance: Having a dedicated properties page reduces the need for direct modifications to scripts or configurations, thereby minimizing the risk of introducing errors. It also streamlines the process of updating settings, as changes can be made through the user interface.

Enhanced Flexibility: Developers can design applications with configurable options, allowing for greater adaptability across different

The Allow configuration Application Access option determines whether users can configure the application tables, such as adding or modifying fields, views, or indexes. The following is true for a table with the Allow configuration option selected:

Out of scope applications can create Business Rules for the table. This is true because the Allow configuration option grants access to the table configuration to any user who has the admin or personalize_dictionary role, regardless of the application scope. This means that users can create Business Rules, which are server-side scripts that run when a record is displayed, inserted, updated, or deleted, for the table from any application.

The following are not true for a table with the Allow configuration option selected:

Only the in scope application’s scripts can create Business Rules for the table. This is false because the Allow configuration option does not restrict the creation of Business Rules to the in scope application, as explained above.

Any user with the application’s user role can modify the application’s scripts. This is false because the Allow configuration option does not grant access to the application scripts, such as client scripts or script includes, to any user who has the application’s user role. To modify the application scripts, users need to have the admin role or the application’s admin role.

Out of scope applications can add new tables to the scoped application. This is false because the Allow configuration option does not allow out of scope applications to add new tables to the scoped application. To add new tables to a scoped application, users need to have the admin role or the application’s admin role and be in the application scope. References: Application Access, Business Rules

Application Properties let developers expose configurable values (via system properties), so behavior can be changed without altering code.

From Development Handbook 4.0.4, p. 167:

“Use application properties to enable or disable features or change behavior without modifying scripts directly. This promotes modularity and flexibility.”

Roles are used to control access to applications and modules in the application navigator. Each application menu or module has a role field that specifies which role is required to view it. Users who do not have the specified role or a role that contains it will not see the application menu or module. Roles can also be used to control access to other features and capabilities in ServiceNow, such as tables, fields, scripts, and workflows.

References = Enable or disable an application menu or module, Grant a role access to applications and modules, Controlling access to applications and modules.

This class allows you to create and manipulate dialog windows on the user interface. You can use this class to display messages, forms, or custom HTML content in a modal window.

GuideAjex: This class allows you to make asynchronous calls to the server and process the response. You can use this class to retrieve data, execute scripts, or perform actions on the server without reloading the page.

GuideForm: This class allows you to access and manipulate the fields and values on a form. You can use this class to get or set field values, show or hide fields, add or remove options, or validate field inputs.

The class GuideRecord is not part of the Client side scoped APIs. GuideRecord is part of the Server side scoped APIs, which are a set of classes and methods that allow you to interact with the database and perform server-side logic on the ServiceNow platform. GuideRecord is a class that represents a record in a table and allows you to query, insert, update, or delete records on the server.

gs.print() and gs.log() are older and not available in scoped applications, whereas gs.debug(), gs.info(), gs.warn(), gs.error() work in both scoped applications and global are therefore are more versatile going forward in future versions.

g_user is a global object available only in the client-side environment (Client Scripts, UI Policies, UI Actions).

From Development Handbook 4.0.4, p. 204:

“g_user is only available client-side. It returns session-specific info like roles and user ID. Not usable in Business Rules or Script Includes.”

https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAModule.html

A module is the functionality within an application menu such as opening a page in the content frame or a separate tab or window. For example, Open is a module under the Problem application menu that opens a list of problem records. Modules are the second level navigation options for applications. Reference: Modules | ServiceNow Tutorials

Enabling “Allow access to this table via web services” allows authenticated users with proper roles to access this table via REST/SOAP APIs.

From Development Handbook 4.0.4, p. 191:

"This setting allows web service access to a table, but still requires that users have appropriate roles and permissions through ACLs."

Thus, access isn’t automatic — proper access controls still apply.

In ServiceNow, GlideForm is the client-side API used to interact with and manipulate a record form, including reading and writing field values, controlling visibility/mandatory/read-only behavior, and displaying messages to the user. The platform exposes GlideForm methods through a single global client-side object named g_form. ServiceNow documentation explicitly states that there is no constructor for the GlideForm class and that developers access GlideForm methods using the g_form global object available in client-side contexts such as Client Scripts and UI Policies. This makes g_form the correct and standard way to call GlideForm functions (for example, g_form.getValue(), g_form.setValue(), g_form.setDisplay(), etc.). The other options listed are not the documented GlideForm global object for standard client scripting in ServiceNow.

A possible reason to build a custom app is to fulfill a specific use case on internal processes. For example, you may want to digitize a manual process that is not covered by an existing ServiceNow solution, such as managing inventory, tracking expenses, or scheduling events. Building a custom app on the Now Platform can help you automate workflows, improve data quality, and provide better user experiences. The other options are not valid reasons to build a custom app. To avoid using a code repository like GitHub or GitLab is not a reason to build a custom app, as you can still use source control integration with your custom app development. To create a custom integration for a 3rd party system is not a reason to build a custom app, as you can use integration tools such as IntegrationHub or REST APIs to connect with external systems without creating an app. To replace ServiceNow base tables is not a reason to build a custom app, as it is not recommended to modify or delete base tables that are essential for ServiceNow functionality. Reference: Build Custom Apps in ServiceNow – eBook

The Create Branch operation is available from both Studio and the Git Repository. This operation allows you to create a new branch from an existing branch in your Git repository. You can use branches to work on different features or versions of your application without affecting the main branch. Reference: [Create a branch]

In ServiceNow, the Application Picker is a user interface element that allows developers to select the active application they are working on. The selected application determines the Application Scope, which defines the boundaries within which application artifacts (like tables, scripts, and UI components) reside and operate.

A. Selecting Global in the Application Picker sets the Application Scope to Incident: This is incorrect. Selecting "Global" sets the scope to the global application, not specifically to the Incident application.

B. Global is a reserved application that does not appear in the Application Picker: This is incorrect. The "Global" application is available in the Application Picker and represents the global scope.

C. Selecting an application from the Application Picker sets the Application Scope: This is correct. Choosing an application from the Application Picker establishes that application's scope as the current context for development and configuration.

D. Selecting an application from the Application Picker does not set the Application Scope: This is incorrect. The Application Picker directly influences the current Application Scope.

For more information, refer to the official ServiceNow documentation on Application Scope.

For a visual demonstration of restricting access to your ServiceNow application, you may find the following video helpful:

Restricting Access to your ServiceNow App

Restricted caller access is enabled through a platform capability delivered as a plugin. The direct method to activate it is to activate the Scoped Application Restricted Caller Access plugin, which turns on the restricted caller access behavior and supporting controls for cross-scope interactions. Additionally, certain ServiceNow applications, such as HR Service Delivery or Security Incident Response, may require this capability and, when requested/installed, can drive activation of the necessary supporting features as part of meeting that application’s security model. That aligns to option B as an activation path tied to obtaining the applications that depend on the feature. Option A is not an activation method, it is a blanket security stance that does not represent how the feature is turned on in the platform. Option D is different functionality: Cross-Scope Access Override is a specific override mechanism for cross-scope calls and does not itself activate restricted caller access. The verified activation methods are the plugin activation and obtaining the applications that require it.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

"If there are no spreadsheets or existing tables to use for your application, you can create and customize a new table." see this quote in link below:

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/app-engine-studio/task/create-table.html

Also see:

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/guided-app-creator/task/gac-create-table-from-scratch.html

Also, no search results if search on "Now Experience Table Creator".

The fastest way to create and configure a Record Producer is to open the table in the Table records and select the Add to Service Catalog Related Link. This will automatically create a Record Producer with the same fields as the table and add it to the Service Catalog. You can then modify the Record Producer as needed. The other options require more steps and manual configuration. Reference: Create a record producer

Catalog Client Scripts and Catalog UI Policies are the client-side scripts that apply to Record Producers. Catalog Client Scripts allow you to add or modify functionality on a catalog item or record producer form. Catalog UI Policies dynamically change information on a catalog item or record producer form. UI Scripts, UI Actions, Client Scripts, and UI Policies do not apply to Record Producers. Reference: Catalog client scripts, Catalog UI policies

Application Access on a table defines cross-scope behavior at the table boundary. To ensure that no other application scope can create records on the application’s data tables, the table must be restricted so that only the owning scope can access it. Setting Accessible from to This application scope only enforces that boundary by preventing other scoped applications from accessing the table, including record creation. This is exactly what the requirement describes: blocking other private scopes from creating records on the table. The “All application scopes” option is the opposite of what you want because it opens cross-scope access, and then trying to selectively block “Can create” still leaves broader exposure and is not aligned with the stated goal. Creating ACLs to block other scopes is also not the correct approach for cross-scope isolation because ACLs primarily control user and role access, while cross-scope access is governed by Application Access and cross-scope rules. Disabling “Allow access to this table via web services” is about API/web service exposure, not about other application scopes creating records through normal platform access.

In ServiceNow, to include data from another table within a form, the Reference field type is utilized. A Reference field creates a relationship between the current table and another table by storing a reference to a record in the target table. This allows users to select a record from the referenced table and display related information seamlessly within the form.

A. Use the Date field type: This is incorrect. The Date field type is designed to store date values and does not facilitate referencing records from other tables.

B. Use the Phone Number field type: This is incorrect. The Phone Number field type is intended for storing phone number data and does not support referencing other table records.

C. Use the String field type: This is incorrect. The String field type stores text data and does not inherently provide functionality to reference records from other tables.

D. Use the Reference field type: This is correct. The Reference field type is specifically designed to create a link to a record in another table, enabling the incorporation of related data into the form.

For example, in the Incident table, the "Caller" field is a reference to the User [sys_user] table, allowing the selection of a user as the caller for the incident. This setup ensures data consistency and leverages existing records without data duplication.

For more detailed information, refer to the official ServiceNow documentation on Reference Fields.

Update Sets group configuration changes for deployment across environments (e.g., from dev to test). They don’t track data or metrics.

From Development Handbook 4.0.4, p. 213:

“Update Sets are used to track and bundle changes, allowing developers to promote and test configuration updates between instances.”