Weekend Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: pass65

Certified-Business-Analyst Salesforce Certified Business Analyst Exam (SU24) Questions and Answers

Questions 4

During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.

Which location should the business analyst move this item to?

Options:

A.

Project plan

B.

Definition of done

C.

Pull request template

Buy Now
Questions 5

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.

• A service manager can dick a Reassign button that changes the owner field of the case.

• A service manager is able to reassign cases-as part of the mobile experience.

• Reassignment functionality can be used on cases that have been auto-reassigned.

• Service reps are unable to reassign cases.

Which mistake was made?

Options:

A.

The criteria are aligned with the user's goal.

B.

The criteria include solution information.

C.

The criteria are small and testable.

Buy Now
Questions 6

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers."

Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

Options:

A.

As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

B.

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

C.

As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

Buy Now
Questions 7

Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.

Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

Options:

A.

Managed packages are easily customizable to meet CK's exact requirements.

B.

Managed packages are updated automatically with each Salesforce Release.

C.

Each version of a managed package on the AppExchange undergoes a security review.

Buy Now
Questions 8

A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.

What should the BA do during UAT to ensure the solution meets the requirements?

Options:

A.

Work with subject matter experts to perform UAT in a sandbox.

B.

Work with the solution architect to perform unit testing in a sandbox.

C.

Work with the quality assurance (QA) team to perform UAT in a sandbox.

Buy Now
Questions 9

A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client’s execute team and the project manager are eager to complete the discovery phase of the project and begin developer.

What are the key activities that the BA must complete prior to beginning development?

Options:

A.

Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions

B.

Eliciting requirements, writing user stories, implementing solutions,

Testing solutions

C.

Eliciting requirements, documenting requirements, analyzing information, facilitating solutions

Buy Now
Questions 10

The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.

Which user story meets this requirement?

Options:

A.

As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

B.

As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.

C.

As a user, I need to see case queue to monitor my team's work.

Buy Now
Questions 11

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.

Which external stakeholders should the business analyst recommend?

Options:

A.

Governing bodies

B.

Third-party vendors

C.

Buyers and customers

Buy Now
Questions 12

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

Options:

A.

Be vulnerable and own their mistake.

B.

Promise to work harder to avoid other mistakes.

C.

Ask their supervisor for help immediately.

Buy Now
Questions 13

Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.

What did the business analyst overlook before recommending that the release go live?

Options:

A.

The AT should have been performed with enough time to resolve bugs in the new feature,

B.

The UAT should have been performed with both peak load and average load simulation.

C.

The UAT should have been performed by customers who are familiar with the products.

Buy Now
Questions 14

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

Options:

A.

Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.

B.

Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.

C.

Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Buy Now
Questions 15

Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:

"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process."

What is one definition of done for this user story?

Options:

A.

The Candidate Status field can be updated.

B.

The acceptance criteria has been approved.

C.

The Candidate object has Edit access.

Buy Now
Questions 16

Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.

What should the BA do to build trust with the stakeholder as the project continues?

Options:

A.

Set up a casual meeting to create a personal connection with the stakeholder.

B.

Reset project expectations at the next meeting with the stakeholder.

C.

Ask an executive sponsor to address the stakeholder's concerns.

Buy Now
Questions 17

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:

"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."

Which mistake did the BA make when creating this story?

Options:

A.

The goal is undefined.

B.

The persona is undefined.

C.

The need is undefined.

Buy Now
Questions 18

Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.

What should the BA do to meet the requirement?

Options:

A.

Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.

B.

Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.

C.

Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

Buy Now
Questions 19

A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.

"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.’’

Who should be listed as the persona?

Options:

A.

Sales rep

B.

Contact

C.

Service rep

Buy Now
Questions 20

Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.

What should the BA do to ensure alignment?

Options:

A.

Survey customers to confirm whether the new site meets their requirements.

B.

Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

C.

Conduct a white boarding session to ensure the requirements are accurate.

Buy Now
Questions 21

The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

Options:

A.

Shift the conversation from onboarding to the stakeholder's concerns.

B.

Ask the stakeholder to focus on the onboarding process.

C.

Add the stakeholder's concerns to a "parking lot" for further discussion.

Buy Now
Questions 22

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.

What should the BA use for their evaluation?

Options:

A.

Cross-functional flowchart

B.

Entity Relationship Diagram (ERD)

C.

Universal Process Notation (UPN)

Buy Now
Questions 23

At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.

What should the business analyst do when disruptions to the project occur?

Options:

A.

Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.

B.

Ask the project manager for an additional resource to implement the new requests.

C.

Interpret the requests as guidelines to be used when determining priorities for the upcoming release.

Buy Now
Questions 24

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.

What should the BA do next?

Options:

A.

Organize requirements.

B.

Validate requirements.

C.

Prioritize requirements.

Buy Now
Questions 25

Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. ,

Which action should the BA take during the meeting?

Options:

A.

Share individual user stories from the NA implementation.

B.

Review the capability model from the NA Implementation.

C.

Demo the end-to-end solution from the NA implementation.

Buy Now
Questions 26

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.

What should the BA focus on doing first during the initial discovery phase?

Options:

A.

Shadow the sales team to observe process for entering data into Accounts and Opportunities.

B.

Meet with the executive leadership team to accurately understand the business need.

C.

Understand and document the data quality issues reported by the data science team.

Buy Now
Questions 27

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.

What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

Options:

A.

Define a common repository to hold all user stories and track changes over time.

B.

Allow each team member to merge all user stories at the end of user acceptance testing.

C.

Send emails to stakeholders with all of the changes to the user stories.

Buy Now
Questions 28

Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.

Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Options:

A.

Persona analysis

B.

Enterprise analysis

C.

Stakeholder analysis

Buy Now
Questions 29

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.

Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

Options:

A.

Business leaders, middle management, and end users

B.

Senior leadership, IT leadership, and middle management

C.

Executive sponsors, IT leadership, and end users

Buy Now
Questions 30

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.

What should the BA do next?

Options:

A.

Implement the solution now to save time in the planning phase.

B.

Ask the stakeholder to demo their solution to the project team.

C.

Gather requirements and then note the proposal solution.

Buy Now
Questions 31

Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.

How should the business analyst collaborate with the key stakeholder's?

Options:

A.

Conduct individual interviews to gather input.

B.

Conduct a group brainstorming session to generate ideas.

C.

Conduct a focus group to identify pain points.

Buy Now
Questions 32

The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).

What is a business analyst's role during UAT?

Options:

A.

Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

B.

Document user stories and clarify business needs so IT can deliver results based on the requirements.

C.

Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

Buy Now
Questions 33

Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site.

For which persona should the BA write this user story?

Options:

A.

Administrator

B.

Support manager

C.

Customer

Buy Now
Questions 34

Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.

Which resources should the BA use to determine which changes must be made manually in each environment?

Options:

A.

Metadata coverage report

B.

Object Schema Builder

C.

Setup Audit Trail

Buy Now
Questions 35

Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

Certified-Business-Analyst Question 35

The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.

Which work items should the BA prioritize with the remaining 16 hours of development capacity?

Options:

A.

US-4008 and US-4009

B.

US-4007 and US-4009

C.

US-4009 and US-4010

Buy Now
Questions 36

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

Options:

A.

Financial, Technical, Operational

B.

Technical, Stakeholder, Enterprise

C.

Enterprise, Strategy, Stakeholder

Buy Now
Questions 37

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.

Which additional step is required during the UAT planning process?

Options:

A.

Identify power users.

B.

Schedule deployment.

C.

Gather business requirements.

Buy Now
Questions 38

Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).

What should a BA do to be successful during the first phase of the project?

Options:

A.

Elicit requirements, build automation, and deploy a solution,

B.

Architect a solution, configure a sandbox, and build a proof of concept.

C.

Elicit requirements, create flows and process diagrams, and understand business analytics.

Buy Now
Questions 39

Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:

• All logins must use multi-factor authentication (MFA).

• Portal pages should load within 2 seconds.

How should the BA document the items?

Options:

A.

functional requirement

B.

Non-functional requirement

C.

User story

Buy Now
Questions 40

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.

Why is it a best practice to establish benchmarks to evaluate existing processes?

Options:

A.

Proves processes are out of date and require a new solution

B.

Compares processes against CK’s closest competitors

C.

Shows tangible impact from changes to processes

Buy Now
Questions 41

Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC’s structure to understand the functions of each department, how departments interact, and who reports to whom within UC.

Which technique is the BA using?

Options:

A.

Enterprise Analysis

B.

Stakeholder Analysis

C.

Strategy Analysis

Buy Now
Questions 42

Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.

Where should the BA track this milestone?

Options:

A.

Statement of work

B.

Change log

C.

Sprint plan

Buy Now
Questions 43

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.

Which information should the BA gather during the Initial discovery meeting?

Options:

A.

Contact information for key stakeholders

B.

Employee review cycle for the support team

C.

Limitations of the current support process

Buy Now
Questions 44

The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.

Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

Options:

A.

Ask questions to understand their needs and focus on shared goals.

B.

Present the pros and cons of the decision by using logic and facts.

C.

Demonstrate the BA's expertise and clearly state the decision is final.

Buy Now
Questions 45

When creating a new User how can the Admin make sure a temporary password is generated?

Options:

A.

Select "Temporary Password and Confirmation Email Required"

B.

There are no temporary passwords available for setup of new users in Salesforce.

C.

Select "Generate Passwords and notify the user via email."

D.

This is a default feature, no setup required.

Buy Now
Questions 46

Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.

Which key stakeholder should the BA speak to first?

Options:

A.

VP of sales

B.

Sales Users

C.

IT leaders

Buy Now
Questions 47

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

Options:

A.

Capability model

B.

SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

C.

Value stream map

Buy Now
Questions 48

Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.

Which group is well positioned to help the BA secure alignment for the initiative?

Options:

A.

System admin and project manager

B.

Power users and top sales earners

C.

Executive sponsors and sales leadership

Buy Now
Questions 49

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).

What are benefits of ALM that the BA should share with the stakeholder?

Options:

A.

ALM provides processes and policies which help build apps more efficiently.

B.

ALM offers preview access to the three Salesforce Releases per year.

C.

ALM allows features to remain static and reduces incremental changes.

Buy Now
Questions 50

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.

Which way should the BA approach creation of this documentation?

Options:

A.

Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

B.

Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

C.

Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

Buy Now
Questions 51

The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definition of a qualified lead?

What should the BA focus on?

Options:

A.

Mapping historical leas data from each team and building charts to highlight similarities

B.

Evaluating team’ skill and experience to determine how they can better align.

C.

Scheduling and all-day collaboration workshop with both team to resolve their differences

Buy Now
Questions 52

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.

Which area of user acceptance testing (UAT) was overlooked''

Options:

A.

Functionality on interconnected objects should be part of UAT.

B.

Several teams should be part of UAT to represent multiple viewpoints.

C.

End users who are experts in that functionality should participate in UAT.

Buy Now
Questions 53

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.

Which step should the BA include e in the business flowchart?

Options:

A.

Capture decision steps and different outcomes.

B.

Illustrate which fields are integrated with an external system.

C.

Set limits to the scope that will be documented.

Buy Now
Questions 54

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.

Which step should the BA take next?

Options:

A.

Review the effort and impacts with the service team, and work to align requirements across the teams.

B.

Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

C.

Prioritize the effort as defined by sales and ask the director to review any service impacts. .

Buy Now
Questions 55

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.

What went wrong?

Options:

A.

Failure to include all stakeholders in the requirements gathering process

B.

Failure to perform thorough unit testing during the development process

C.

Failure to validate the application against the functional requirements

Buy Now
Questions 56

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Options:

A.

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

B.

Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

C.

Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

Buy Now
Questions 57

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.

Which analysis should a business analyst perform?

Options:

A.

Strategy Analysis

B.

Stakeholder Analysis

C.

Enterprise Analyst

Buy Now
Questions 58

In which of the following app markets CANT the Salesforce App be found?

Options:

A.

Google Play

B.

AppExchange

C.

App Store

Buy Now
Questions 59

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.

What should the BA do first?

Options:

A.

Investigate building a custom app.

B.

Use CRM Anal Analyst actionable insights.

C.

Review relevant apps on the AppExchange

Buy Now
Questions 60

Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?

Options:

A.

Business analysis plan

B.

Process mapping

C.

Change management

Buy Now
Questions 61

Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.

Which step should the BA take next?

Options:

A.

Begin working on the change request as soon as the team has capacity.

B.

Add the change request to the prioritized for the next sprint.

C.

De-prioritize some user stories and add the change request to the current sprint.

Buy Now
Questions 62

One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?

Options:

A.

As a sales clerk, I want to see item availability and locations to help customers find items.

B.

As a general manager, I want sales clerks to have tablets so they can help customers find items.

C.

As a customer, I want sales clerks to have access to item availability to help them find items.

Buy Now
Questions 63

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ‘’As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly-

Which acceptance criteria is most appropriate for this story?

Options:

A.

Sales rep can see the inventory closest to a customer with a quick action.

B.

As a sales rep, I see the Inventory closest to a customer.

C.

Sales rep can see the inventory closest to a customer

Buy Now
Questions 64

The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.

Which type of meeting should be held?

Options:

A.

Retrospective

B.

Daily stand-up

C.

Sprint review

Buy Now
Questions 65

The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.

What should the BA use to keep track of changes to the process documents?

Options:

A.

Communication template

B.

Business backlog

C.

Version control

Buy Now
Questions 66

The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will

be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.

What should the lead BA tell the junior BAs to include in a user story?

Options:

A.

Include the V2MOM structure

B.

Include who, What, and why

C.

Include technical details

Buy Now
Questions 67

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.

Which of set if actions are the most effective business needs from stakeholders?

Options:

A.

send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.

B.

Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

C.

Use multiple forms of communication; build trust; show empathy; and get commitment for next

Buy Now
Questions 68

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster."

What should the business analyst change to improve the user story?

Options:

A.

Replace the specific feature with a goal.

B.

Change the user story to the sales manager persona.

C.

Add a quantifiable reason why the feature is needed.

Buy Now
Questions 69

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.

What should the BA tell the executive?

Options:

A.

Work will begin after executive approval is given.

B.

Work will begin in the next sprint.

C.

Work will begin when capacity becomes available

Buy Now
Questions 70

Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.

Which document should a business analyst use to. capture the software and behavioral requirements of the application?

Options:

A.

Scope statement specification

B.

Functional requirements specification

C.

System requirements specification

Buy Now
Questions 71

Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.

What should the BA do in the first discovery meeting with stakeholders?

Options:

A.

Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.

B.

Discuss and document specific pain points in existing processes to inform future project requirements.

C.

Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.

Buy Now
Questions 72

The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.

Which document should the BA create?

Options:

A.

Journey Map

B.

Heat Map

C.

Process Map

Buy Now
Questions 73

The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.

How do end users participate as stakeholders in data Governance?

Options:

A.

They export their data back it up locally.

B.

They implement their data entry workarounds in the system.

C.

They provide valuable feedback on how they use data.

Buy Now
Questions 74

Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.

Which process should the BA follow to draft and finalize the requirements?

Options:

A.

1. Review information from the discovery.

2. Ask clarifying questions.

3. Draft requirements.

4. Share requirements with the technical so they can begin building.

5. Create user acceptance criteria and test cases.

B.

1. Review information from the discovery.

2. Draft requirements.

3. Ask clarifying questions.

4. Draft user stories.

5. Share user stories with the technical team so they can begin building.

C.

1. Review information from the

2. Ask clarifying questions.

3. Draft requirements.

4. Refine and confirm requirements.

5. Prioritize which requirements will be included in the minimum viable product.

Buy Now
Questions 75

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

Options:

A.

A sales rep can view current information directly in the Lead and Contact records.

B.

A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

C.

Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Buy Now
Questions 76

Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.

Which influencing style is the BA using?

Options:

A.

Accommodating

B.

Collaborative

C.

inspiring

Buy Now
Questions 77

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.

What should the BA keep in mind during the process?

Options:

A.

User stories encourage iterative development.

B.

User stories specify which technical components are impacted.

C.

User stories are fixed upon stakeholder approval.

Buy Now
Questions 78

A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.

Which action should the BA take?

Options:

A.

Demo standard features and elicit feedback from the customer.

B.

Update the page layouts to show the most relevant information at the top.

C.

Scope the development of an integration with enterprise resource planning (ERP)

Buy Now
Questions 79

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.

Which best practice should the BA follow?

Options:

A.

Write the user story without making any assumptions about how it will be implemented or which components are affected.

B.

Ask the development team to investigate and document all affected components before the story can be written.

C.

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Buy Now
Questions 80

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.

Which document should the BA use?

Options:

A.

RACI chart

B.

User stories

C.

Stakeholder analysis

Buy Now
Questions 81

The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.

What is the first step a business analyst should take to begin overhauling the Opportunity object?

Options:

A.

Understand the current business process.

B.

Configure stages in Salesforce.

C.

Create new reports and dashboards.

Buy Now
Questions 82

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,

What should the business analyst do first before a future state is proposed to key stakeholders?

Options:

A.

Manage project integrations with the technical team.

B.

Discuss project trade-offs with the executive sponsor.

C.

Hold a kickoff meeting to set expectations with the project team.

Buy Now
Questions 83

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.

How should the BA communicate with the stakeholder?

Options:

A.

Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

B.

Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

C.

Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

Buy Now
Questions 84

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.

What should the BA do next?

Options:

A.

Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

B.

Decompose and model the business processes, and identify testing procedures to calculate new values.

C.

Present recommendations from testing to determine if improvements should be made to the underlying implementation.

Buy Now
Questions 85

UESTION NO: 81

The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

What should the BA do to resolve these challenges with the release team?

Options:

A.

Associate each set of metadata -changes to the corresponding user story.

B.

Provide detailed test cases to validate the functional requirements

C.

Involve the stakeholders in the business requirements gathering sessions.

Buy Now
Questions 86

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.

How should the BA use the output from the tool?

Options:

A.

Understand the project scope.

B.

Verify Lightning page loading time.

C.

Identify top project priorities.

Buy Now
Exam Name: Salesforce Certified Business Analyst Exam (SU24)
Last Update: Dec 2, 2024
Questions: 288

PDF + Testing Engine

$57.75  $164.99

Testing Engine

$43.75  $124.99
buy now Certified-Business-Analyst testing engine

PDF (Q&A)

$36.75  $104.99
buy now Certified-Business-Analyst pdf