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Salesforce Certified-Business-Analyst Dumps Questions Answers

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Salesforce Certified-Business-Analyst Exam Dumps FAQs

The Salesforce Certified-Business-Analyst Exam is a certification exam that tests the knowledge of candidates in Salesforce best practices and their proficiency in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.

The Salesforce Certified-Business-Analyst exam covers a broad range of topics, including:

  • Business Analysis Fundamentals: Requirements gathering, process improvement, stakeholder management, user story writing, and project management.
  • Salesforce Platform Fundamentals: Salesforce architecture, data model, objects, fields, relationships, security, automation tools (workflows, processes, triggers), and reporting/dashboards.
  • Sales Cloud: Sales processes, opportunity management, lead management, forecasting, and reporting.
  • Service Cloud: Case management, knowledge base, customer engagement tools, and reporting.
  • AppExchange and Integrations: Understanding of AppExchange ecosystem and how to integrate external applications with Salesforce.
  • Security and Data Management: User management, data security, field-level security, data governance, and compliance.
The Salesforce Certified-Business-Analyst exam consists of 60 multiple-choice and multi-select questions.
You have 120 minutes to complete the Salesforce Certified-Business-Analyst exam.
The passing score for the Salesforce Certified-Business-Analyst exam is around 65%.
The Salesforce Certified-Business-Analyst Exam is valid for two years from the date of completion.
Passing the Salesforce Certified-Business-Analyst Exam demonstrates your knowledge of Salesforce best practices and your proficiency in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories. It also helps you stand out in the job market and opens up new career opportunities.
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Salesforce Certified Business Analyst Exam (SP24) Questions and Answers

Questions 1


The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

What should the BA do to resolve these challenges with the release team?



Associate each set of metadata -changes to the corresponding user story.


Provide detailed test cases to validate the functional requirements


Involve the stakeholders in the business requirements gathering sessions.

Questions 2

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.

What should the BA do next?



Run testing again, ensuring the scripts reflect expectations and business processes match functionality,


Decompose and model the business processes, and identify testing procedures to calculate new values.


Present recommendations from testing to determine if improvements should be made to the underlying implementation.

Questions 3

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,

What should the business analyst do first before a future state is proposed to key stakeholders?



Manage project integrations with the technical team.


Discuss project trade-offs with the executive sponsor.


Hold a kickoff meeting to set expectations with the project team.

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