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Salesforce Certified-Business-Analyst Dumps Questions Answers

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Last Update: Sep 27, 2023
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Salesforce Certified Business Analyst Exam (SU23) Questions and Answers

Questions 1

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.

What are the top three benefits of creating a process map?



Engages stakeholders, identifies improvements, and starts the change process


Builds accountability, increases revenue, and decreases overall time spent on requirements


Identifies improvements, decreases project costs, and starts the change process

Questions 2

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.

When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?



Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map


Detailed Process Map


Value Stream Map

Questions 3

The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.

Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?








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