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Salesforce Certified-Business-Analyst Dumps Questions Answers

Exam Code:
Certified-Business-Analyst
Last Update: Jul 28, 2025
312 Questions Answers with Explanation Detail
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Exam Code:
Certified-Business-Analyst
Total Questions:
312 Q&A's
Single Choice Questions:
312 Q&A's

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Salesforce Certified-Business-Analyst Exam Dumps FAQs

The Salesforce Salesforce Certified Business Analyst (BA-201) Exam is a certification exam that tests the knowledge of candidates in Salesforce best practices and their proficiency in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.

The Salesforce Certified-Business-Analyst exam covers a broad range of topics, including:

  • Business Analysis Fundamentals: Requirements gathering, process improvement, stakeholder management, user story writing, and project management.
  • Salesforce Platform Fundamentals: Salesforce architecture, data model, objects, fields, relationships, security, automation tools (workflows, processes, triggers), and reporting/dashboards.
  • Sales Cloud: Sales processes, opportunity management, lead management, forecasting, and reporting.
  • Service Cloud: Case management, knowledge base, customer engagement tools, and reporting.
  • AppExchange and Integrations: Understanding of AppExchange ecosystem and how to integrate external applications with Salesforce.
  • Security and Data Management: User management, data security, field-level security, data governance, and compliance.
The Salesforce Certified-Business-Analyst exam consists of 60 multiple-choice and multi-select questions.
You have 120 minutes to complete the Salesforce Certified-Business-Analyst exam.
The passing score for the Salesforce Certified-Business-Analyst exam is around 65%.
The Salesforce Certified-Business-Analyst Exam is valid for two years from the date of completion.
Passing the Salesforce Certified-Business-Analyst Exam demonstrates your knowledge of Salesforce best practices and your proficiency in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories. It also helps you stand out in the job market and opens up new career opportunities.
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Salesforce Certified Business Analyst (BA-201) Questions and Answers

Questions 1

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.

Which strategy should the BA use to accomplish the goal?

Options:

A.

Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

B.

Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

C.

Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Questions 2

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

Options:

A.

SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

B.

Capability Model

C.

Value Stream Map

Questions 3

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):

Case Creation

• Case Triage

• Case Assignment

• Case Management

• Case Closure

Which key attributes should the BA look for when reviewing the process maps?

Options:

A.

Audiences, scope, inputs, outputs, and resources

B.

Cost, timeline, risks, requirements, and opportunities

C.

Case sources, types, volumes, priorities, and reasons

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