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PEGAPCDC85V1 Pega Certified Decisioning Consultant (PCDC) version 8.5 Questions and Answers

Questions 4

To which types of decisions can Pega Customer Decision Hub™ be applied?

Options:

A.

Determining how to retain a customer

B.

Determining why response rates for a campaign in one region are below average

C.

Determining how to optimize the product portfolio to increase market share

D.

Determining the cause of a customer ' s problem

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Questions 5

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

Options:

A.

' ' . ' '

B.

" Customer. "

C.

" Data. "

D.

No prefix. Use directly the property name.

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Questions 6

In the Answer Area, select the correct engagement policy for each condition.

PEGAPCDC85V1 Question 6

Options:

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Questions 7

As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

Options:

A.

Collections

B.

Service

C.

Retention

D.

Resource Planning

E.

Accounting

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Questions 8

To access a property from an unconnected component, you use the____________.

Options:

A.

dot-property value directly

B.

property value

C.

component-dot-property construct

D.

customer-dot-property construct

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Questions 9

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

PEGAPCDC85V1 Question 9

The details of the shoes are provided in the following table:

PEGAPCDC85V1 Question 9

According to the decision strategy, what is the output of component in the blank space highlighted in red?

Options:

A.

Nike, Adidas, Puma, Reebok

B.

Reebok, Puma, Adidas, Nike

C.

Reebok

D.

Nike

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Questions 10

U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:

PEGAPCDC85V1 Question 10

The bank wants to change the threshold value for the USD 2000 credit limit from “ < 175” to “ < 200”.

As a Strategy Designer, how do you implement this change?

Options:

A.

Change in the strategy the condition from “.pxSegment < =175” to “.pxSegment < =200”

B.

Map the score value in the decision strategy to “ < =200”.

C.

Change the cutoff value in the results tab of the scorecard decision component

D.

Change the cutoff value in the results tab of the scorecard model

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Questions 11

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

Options:

A.

Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

B.

Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

C.

Suppress an action for 10 days if there are five impressions for web channel in the last 14 days

D.

Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

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Questions 12

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

PEGAPCDC85V1 Question 12

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

Options:

A.

pxOutcome

B.

pxResu/t

C.

pxSegment

D.

pxRiskSegment

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Questions 13

MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.

You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?

Options:

A.

When accessed

B.

Manual

C.

Daily

D.

Reset Interval does not matter for this scenario

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Questions 14

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.

What must you do to ensure that this action is not selected for any customers?

Options:

A.

Set the action availability to Always

B.

Set the action availability to Never

C.

Set the action availability to Within a defined time period

D.

Set the action availability to Template

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Questions 15

In Pega Customer Decision Hub™, the characteristics of an action are defined by using

Options:

A.

properties

B.

logos

C.

plain text

D.

banners

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Questions 16

U+ Bank ' s marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer ' s account page if the customer has already received three home loan offers in the last two weeks.

What do you need to define to implement the business requirement?

Options:

A.

Customer contact limits

B.

Suppression policy

C.

Volume constraints

D.

Applicability rules

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Questions 17

You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

What factor do you consider in the prioritization expression?

Options:

A.

Predicted customer behavior

B.

Customer contact policy

C.

Offer eligibility

D.

Offer relevancy

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Questions 18

Myco, a telecom company, has come up with a new data plan group to suit its customers ' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

PEGAPCDC85V1 Question 18

How do you configure the engagement policies to implement this requirement?

PEGAPCDC85V1 Question 18

Options:

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Exam Code: PEGAPCDC85V1
Exam Name: Pega Certified Decisioning Consultant (PCDC) version 8.5
Last Update: May 7, 2026
Questions: 60

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