6211 Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Where is the administration of outbound campaigns and management of dialing lists performed?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?