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Avaya 6211 Dumps Questions Answers

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Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 1

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)



Configuration Reports


Call-by-Call Reports


Multimedia Reports


AgentPerformance Reports


Outbound Reports


Contact Summary Reports

Questions 2

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?



Single standard XML file or flattened XML file


Single standard HTML file or flattened HTML file


Single standard CSV file or flattened CSV file


Single standard XSD file or flattened XSD file

Questions 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?



A multimedia suffix is added to the skillset name.


A multimedia prefix is added to the skillset name.


A multimedia disposition code is added to the skillset.


Multimedia is added to the skillset name.

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