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72301X Avaya Aura Communication Applications Support Certified Questions and Answers

Questions 4

In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

Options:

A.

Enable traceFM with the STUN/TURN option enabled.

B.

Enable traceSBC with the STUN/TURN option enabled.

C.

Enable traceHTTP with the STUN/TURN option enabled.

D.

Enable debug logging on SBCE and look in ipcs.log.

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Questions 5

Which two trace tools are available for Session Manager? (Choose two.)

Options:

A.

the CallTrace command on the Session Manager Command Line Interface

B.

the traceSM command on the Session Manager Command Line Interface

C.

Trace Viewer in the System Manager GUI

D.

the List trace command on the Session Manager Command Line Interface

E.

Pcap

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Questions 6

A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).

Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks? (Choose three.)

Options:

A.

PPM Services

B.

Media Interface

C.

Routine Configuration

D.

Signaling Interfaces

E.

Server Configuration

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Questions 7

Which types of certificates can be verified from the Avaya Aura® Application Enablement Services (AES) web console?

Options:

A.

common a default Avaya SIP certificates

B.

only Avaya server certificates

C.

common and default Avaya server certificates

D.

default certificates and Avaya server certificates

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Questions 8

What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

Options:

A.

Using Avaya Aura® System Manager (SMGR) Navigate to Elements > Engagement Development Platform

> Server Administration, and read the Version displayed.

B.

Using Avaya Aura® System Manager (SMGR) Navigate to Elements > Engagement Development Platform

> Server Management, and read the Version displayed.

C.

Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion command.

D.

Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

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Questions 9

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Options:

A.

Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

B.

Using AAM SMI, navigate to Messaging > Software Management > Software Verification

C.

Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

D.

Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application

Certificates

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Questions 10

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Options:

A.

Using a direct SIP trunk group between CM and AAM.

B.

Using a direct H323 trunk group between CM and AAM.

C.

Using SIP via Avaya Aura® Session Manager (SM), AAM is built as a user with a Communication Profile

and registry routing forwards the calls to AAM.

D.

Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

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Questions 11

Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.

Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

Options:

A.

Avaya Breeze ™ web GUI, and navigate to Avaya Breeze ™ Dashboard.

B.

Avaya Breeze ™ command line, and run the status service command.

C.

Avaya Aura® System Manager web GUI, and navigate to Breeze Dashboard.

D.

Avaya Aura® System Manager command line, run the status service command.

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Questions 12

A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura® Messaging (AAM) and issues the vmstat command.

What information will the display present?

Options:

A.

statistical information about voicemail boxes

B.

information about the volatile memory

C.

status information about the virtual machine

D.

count of mailbox password violation attempts

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Questions 13

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Options:

A.

Install a patch to fix the problem.

B.

Praise individuals for contribution.

C.

Implement a solution.

D.

Update the Knowledge Management database.

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Questions 14

A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T™ has not been configured to allow Cross-origin Resource Sharing (CORS).

How would you allow cross-origin resource sharing for all?

Options:

A.

Use SSH to Avaya Breeze ™ and edit the /etc/config.properties file.

B.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Breeze > Configuration > Attributes,

then select the webRTC attributes and check the box Allow Cross-origin Resource Sharing.

C.

Use Avaya Aura® System Manager (SMGR) web GUI to access the Inventory > Manage Elements. Edit

the Avaya Breeze ™ element, and check the box Allow Cross-origin Resource Sharing.

D.

Use Avaya Aura® System Manager (SMGR) web GUI to access Breeze > Configuration > HTTP Security >

HTTP CORS tab, the check the box Allow Cross-origin Resource Sharing for all.

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Questions 15

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

Options:

A.

CSTA

B.

TSAPI

C.

SIP

D.

WCF

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Questions 16

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Options:

A.

Identify a patch to fix the problem.

B.

Update the Knowledge Management database.

C.

Implement a solution.

D.

Determine the cause.

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Questions 17

Which three statements about Avaya Breeze ™ with WebRTC Snap-in are true? (Choose three.)

Options:

A.

WebRTC uses a STUN/TURN server to relay WebRTC media from the public network through to the

Avaya Aura® Media Server (AAMS).

B.

WebRTC and Presence Services Snap-ins can co-reside on a General Purpose Cluster.

C.

WebRTC uses the Avaya Aura© Media Server (AAMS) to convert WebRTC media to SIP mediA.

D.

The WebRTC Snap-in will validate the authorization token created and encrypted by the web server.

E.

The web browser uses the “Cluster IP Address” to reach an Avaya Breeze ™ node when making a

WebRTC call.

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Questions 18

72301X Question 18

Refer to the exhibit.

After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.

Avaya support verifies local network connectivity is up and Avaya Aura® Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.

Based on what is already working, to where can the issue potentially be isolated?

Options:

A.

endpoint routing configuration issue

B.

interoperability testing

C.

network outage

D.

routing configuration issues

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Questions 19

Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura®

Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (Choose two.)

Options:

A.

Observe the AES Alarm Report.

B.

Run an ASAI test on AES.

C.

Observe the CM dashboard.

D.

Observe the AES dashboard.

E.

Run the status aesvcs cti-link command on CM.

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Questions 20

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

Options:

A.

WCF

B.

TSAPI

C.

TR87

D.

DMCC

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Questions 21

In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™

platform?

Options:

A.

Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

B.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

C.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management >

Services, and read the version displayed.

D.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

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Questions 22

Which three protocols assist the WebRTC functionality to overcome the Network Address Translations (NAT) challenges? (Choose three.)

Options:

A.

ICE

B.

SRTCP

C.

TURN

D.

HTTPS

E.

STUN

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Questions 23

To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be

checked? (Choose two.)

Options:

A.

application

B.

configured certificates

C.

cluster status

D.

licensing status

E.

installation status

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Questions 24

What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?

Options:

A.

Login to the EMS using a web browser, then access Device specific settings > Troubleshooting > Tracing, and click on Start traceSBC.

B.

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 22, issue the su – root command, and then execute the traceSBC command.

C.

Login to the EMS using port SSH 222, issue the sudo su command, and then execute the traceSBC command.

D.

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 222, issue the sudo su command, and then execute the traceSBC command.

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Questions 25

After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM.

Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?

Options:

A.

Re-Invite

B.

Refer

C.

Info

D.

Cancel

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Questions 26

Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

Options:

A.

A dial pattern and routing policy are necessary in SM to call from an H323 device to a Basic/Native SIP

device (without an Avaya Aura® Communication Manager profile).

B.

A dial pattern and routing policy are necessary in SM to call from a Basic/Native SIP device (without a CM profile) to an H323 device on Avaya Aura® Communication Manager (CM).

C.

A dial pattern and routing policy are necessary in SM to call from an H323 device to an AST device on the same Avaya Aura® Communication Manager (CM).

D.

A dial pattern and routing policy are necessary in SM to call from an AST device to an H323 device on the same Avaya Aura® Communication Manager (CM).

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Questions 27

How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

Options:

A.

Web browse to Avaya Aura® System Manager (SMGR), navigate to Services > Events > Logs > Log

Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.

B.

Use SSH to the PresenceServices Avaya Breeze™ node and execute the ce dlogon

PresenceServices command.

C.

Use SSH to the PresenceServices Avaya Breeze™ node and execute the edp dlogon all command.

D.

Use SSH to Avaya Aura® System Manager (SMGR) and execute the edp dlogon all command.

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Questions 28

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

Options:

A.

IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

B.

Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

C.

Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

D.

Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

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Exam Code: 72301X
Exam Name: Avaya Aura Communication Applications Support Certified
Last Update: Apr 30, 2026
Questions: 95

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