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Microsoft MB-230 Dumps Questions Answers

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Last Update: Jun 9, 2024
283 Questions Answers with Explanation Detail
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Hotspot Questions:
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Drag Drop Questions:
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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to configure the SMS workstream.

What should you use?



the existing fallback queue


the work distribution mode set to push


a new fallback queue


the work distribution mode set to pull

Questions 2

You need to identify the productivity tools to use for the agents.

Which tools should you use? To answer move the appropriate tools to the correct requirements. You may use each tool once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-230 Question 2


Questions 3

You need to implement a solution to provide the technician's utilization.

Which solution should you use?



Create multiple schedule board tabs.


Use custom web resources.


Change the board view settings.


Use default schedule board with filters.

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