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Microsoft MB-230 Dumps Questions Answers

Exam Code:
MB-230
Last Update: Mar 29, 2024
280 Questions Answers with Explanation Detail
PDF + Testing Engine
$70  $174.99
 
Testing Engine (only)
$54  $134.99
 
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$48  $119.99
 

Microsoft MB-230 Last Week Results!

77

Customers Passed
Microsoft MB-230

85%

Average Score In Real
Exam At Testing Centre

93%

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MB-230 Q&A's Detail

Exam Code:
MB-230
Total Questions:
280 Q&A's
Single Choice Questions:
105 Q&A's
Multiple Choice Questions:
45 Q&A's
Hotspot Questions:
71 Q&A's
Drag Drop Questions:
59 Q&A's

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

You need to assign the minimum required security roles to a bot for the customer service supervisor. Which security roles should you use?

Options:

A.

Omnichannel supervisor and customer service manager

B.

Omnichannel supervisor and customer service representative

C.

Omnichannel agent and customer service representative

D.

Omnichannel agent and Omnichannel supervisor

Questions 2

You need to configure the SMS workstream.

What should you use?

Options:

A.

the existing fallback queue

B.

the work distribution mode set to push

C.

a new fallback queue

D.

the work distribution mode set to pull

Questions 3

You need to implement a solution to provide the technician's utilization.

Which solution should you use?

Options:

A.

Create multiple schedule board tabs.

B.

Use custom web resources.

C.

Change the board view settings.

D.

Use default schedule board with filters.

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