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ServiceNow CIS-CSM Dumps Questions Answers

Exam Code:
CIS-CSM
Last Update: Mar 29, 2024
229 Questions Answers with Explanation Detail
PDF + Testing Engine
$66.4  $165.99
 
Testing Engine (only)
$46  $114.99
 
PDF (only)
$42  $104.99
 

ServiceNow CIS-CSM Last Week Results!

31

Customers Passed
ServiceNow CIS-CSM

92%

Average Score In Real
Exam At Testing Centre

88%

Questions came word by
word from this dump

CIS-CSM Q&A's Detail

Exam Code:
CIS-CSM
Total Questions:
229 Q&A's
Single Choice Questions:
138 Q&A's
Multiple Choice Questions:
89 Q&A's
Hotspot Questions:
2 Q&A's

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

What should be part of the pre-engagement collateral?

Options:

A.

Frequently Asked Questions (FAQ)

B.

Scoping Guide

C.

Customer Service roles template

D.

Stock Keeping Unit (SKU) and pricing sheet

Questions 2

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

A.

Correlation

B.

Simple Match

C.

Scripted

D.

Availability

E.

Aggregate

Questions 3

From which one of the following can an agent create a CSM Case:

Options:

A.

Human Resource Application

B.

Incident Management

C.

Chat

D.

Special Handling Note

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