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ServiceNow CIS-CSM Dumps Questions Answers

Exam Code:
CIS-CSM
Last Update: Dec 9, 2024
239 Questions Answers with Explanation Detail
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ServiceNow CIS-CSM Last Week Results!

32

Customers Passed
ServiceNow CIS-CSM

91%

Average Score In Real
Exam At Testing Centre

88%

Questions came word by
word from this dump

CIS-CSM Q&A's Detail

Exam Code:
CIS-CSM
Total Questions:
239 Q&A's
Single Choice Questions:
144 Q&A's
Multiple Choice Questions:
93 Q&A's
Hotspot Questions:
2 Q&A's

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ServiceNow CIS-CSM Exam Dumps FAQs

The ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Exam assesses your knowledge and skills related to implementing and configuring the ServiceNow Customer Service Management application. It covers various aspects of customer service processes, workflows, and best practices.
The CIS-CSM Exam is designed for professionals who work with ServiceNows Customer Service Management application. This includes administrators, developers, and consultants who want to demonstrate their expertise in implementing and managing customer service processes.

The CIS-CSM Exam covers the following key topics:

  • Customer Service Management application overview
  • Case management
  • Knowledge management
  • Service catalog and request fulfillment
  • Service level agreements (SLAs)
  • Reporting and analytics
The CIS-CSM exam consists of approximately 60 questions.
The passing score for the ServiceNow CIS-CSM exam typically varies, but it is usually around 70%.
Yes, you must complete the ServiceNow Customer Service Management Implementation training course before registering for the exam.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

Which ServiceNow products can be integrated out-of-the-box with CSM?

Choose 3 answers

Options:

A.

Risk Wana9emenI

B.

ITOM Event Management

C.

DevOps

D.

Financial Management

E.

Strategic Portfolio Management

Questions 2

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

Options:

A.

Customer Service Historic Data Collection

B.

Customer Service Initial Data Collection

C.

Customer Service Daily Data Collection

D.

Customer Service Case Data Collection

Questions 3

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

Options:

A.

Web

B.

Catalog

C.

Portal

D.

Virtual Agent

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