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CIS-ITSM practice test questions answers

ServiceNow CIS-ITSM Dumps Questions Answers

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Last Update: Jul 4, 2022
437 Questions
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ServiceNow CIS-ITSM Dumps Questions Answers

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

Which ServiceNow feature allows users to contact the Service Desk agents using Chat Queues and allows Service Desk agents to open Incidents directly

from Chat sessions with users?



Connect Support


Social Q&A


Embedded Help


Employee Self-Service

Questions 2

Can a group have a parent group?






Questions 3

Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)



Update Action


New Action


Reply Email


Forward Email


Record Action

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