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ITIL ITIL-4-Foundation Dumps Questions Answers

Exam Code:
ITIL-4-Foundation
Last Update: Dec 3, 2023
532 Questions Answers with Explanation Detail
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ITIL ITIL-4-Foundation Last Week Results!

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ITIL-4-Foundation Q&A's Detail

Exam Code:
ITIL-4-Foundation
Total Questions:
532 Q&A's
Single Choice Questions:
532 Q&A's

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

An SLA is a service level agreement.

Which describes the ‘watermelon SLA’ effect?

Options:

A.

A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers’ experiences.

B.

The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.

C.

SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.

D.

Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.

Questions 2

Which term relates to service levels aligned with the needs of service consumers?

Options:

A.

Service management

B.

Warranty

C.

Cost

D.

Utility

Questions 3

What is a problem?

Options:

A.

An addition or modification that could have an effect on services

B.

Any change of state that has significance for the management of a configuration item

C.

A cause or potential cause of one or more incidents

D.

An unplanned reduction in the quality of a service

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