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ITIL ITIL-4-Transition Dumps Questions Answers

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Last Update: May 31, 2023
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ITIL 4 Managing Professional Transition Exam Questions and Answers

Questions 1

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?



Create a clear picture of what is changing and why it is valuable


Develop a value stream map of the desired future changes


Create corrective action plans for staff who are resistant to the change


Communicate areas of waste that can be eliminated

Questions 2

Which is an example of results-based measurement and reporting?



Measuring and reporting the number of hours worked by service desk employees


Measuring and reporting the number of supplier-related interruptions to a service


Measuring and reporting the customer satisfaction with closed incidents


Measuring and reporting the cost of providing a service to customers and users

Questions 3

Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?



Organizational structure


Employee satisfaction measurement


Working to a customer oriented mindset


The value of positive communications

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