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Exam Code: ITIL4-DPI Vendor: ITIL Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI) 40 Q&A with Explanation Last Update: May 21, 2026
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Exam Code:
ITIL4-DPI
Total Questions:
40 Q&A's
Single Choice Questions:
40 Q&A's

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Questions and Answers

Question 1

A company is starting a digital transformation effort that will require significant changes in how IT operates. The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.

Which approach would BEST prioritize improvement outcomes?

Options:

A.

Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements

B.

Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements

C.

Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders

D.

Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources

Question 2

An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.

What is this an example of?

Options:

A.

Collecting feedback

B.

Elimination of waste

C.

Addressing the four dimensions

D.

Organizational change management

Question 3

An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.

What is this an example of?

Options:

A.

Cascading goals through the organization

B.

Building value chains on effective practices

C.

Optimizing a workflow through the organization

D.

Establishing clear objectives for assessments

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