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ITIL ITIL4-DPI Dumps Questions Answers

Exam Code:
ITIL4-DPI
Last Update: Oct 4, 2025
40 Questions Answers with Explanation Detail
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ITIL4-DPI Q&A's Detail

Exam Code:
ITIL4-DPI
Total Questions:
40 Q&A's
Single Choice Questions:
40 Q&A's

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Questions and Answers

Questions 1

A service provider has developed a strategy to increase its revenue by launching a new cloud storage service. This strategy is being cascaded down to the technical teams.

Which is a relevant objective that will support the strategy?

Options:

A.

Average number of storage access failures per month

B.

Increase profit by launching new wi-fi services into new geographic markets

C.

Achieve a 10% increase in service requests fulfilled in the target time

D.

Design and implement new infrastructure by the end of quarter 2

Questions 2

In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.

Which is the BEST approach for this new policy?

Options:

A.

Ensure that any identified exceptions are excluded from the policy to improve clarity

B.

Ensure that all teams involved in incident resolution collaborate in the development of the policy

C.

Implement the policy for service desk staff before informing other affected support teams

D.

Engage with stakeholders to ensure that as much detail as possible is included in the policy

Questions 3

A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.

Which is the BEST way to avoid similar issues in the future?

Options:

A.

Create a lessons learned report when closing the project

B.

Complete a SWOT analysis before starting the next project

C.

Conduct a customer satisfaction analysis at the end of the project

D.

Develop a stakeholder communication plan before starting the next project

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