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Salesforce Service-Cloud-Consultant Dumps Questions Answers

Exam Code:
Service-Cloud-Consultant
Last Update: May 16, 2024
177 Questions Answers with Explanation Detail
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Service-Cloud-Consultant Q&A's Detail

Exam Code:
Service-Cloud-Consultant
Total Questions:
177 Q&A's
Single Choice Questions:
177 Q&A's

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

The Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions.
The Salesforce Service-Cloud-Consultant certification exam is timed and candidates have 105 minutes to complete it.
The passing score for the Salesforce Service-Cloud-Consultant certification exam is 65%.
The cost of the Salesforce Service-Cloud-Consultant certification exam is $200 USD
The Salesforce Service-Cloud-Consultant certification is valid for two years from the date of completion.

The Salesforce Service-Cloud-Consultant certification exam covers the following topics:

  • Industry Knowledge
  • Service Cloud Solution Design
  • Service Cloud Solution Architecture
  • Service Cloud Data Model
  • Service Cloud Integration and Data Management
  • Service Cloud Analytics, Reporting, and Dashboards

The benefits of the Salesforce Service-Cloud-Consultant certification exam include:

  • Demonstrating expertise in implementing Service Cloud solutions
  • Enhancing career opportunities and employability
  • Gaining recognition as a certified professional in the Salesforce ecosystem
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Salesforce Certified Service cloud consultant (SP24) Questions and Answers

Questions 1

Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Which strategy should a consultant recommend?

Options:

A.

Set up escalation rules.

B.

Set up self-service Knowledge.

C.

Set up assignment rules and case queues.

Questions 2

Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The

company wants an easy way for users to find relevant articles based on its product.

What is the recommended method to meet the requirement?

Options:

A.

Topics for objects

B.

Data Category groups

C.

Screen Flow

Questions 3

Support managers have requested the ability to provide real-time feedback to agents

during customer chat sessions.

Which feature should a consultant configure to meet this requirement?

Options:

A.

Chatter

B.

Omni-Channel Supervisor

C.

Flow Orchestrator

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