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Salesforce Service-Cloud-Consultant Dumps Questions Answers

Exam Code:
Last Update: Dec 3, 2023
198 Questions Answers with Explanation Detail
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Service-Cloud-Consultant Q&A's Detail

Exam Code:
Total Questions:
198 Q&A's
Single Choice Questions:
144 Q&A's
Multiple Choice Questions:
54 Q&A's

Salesforce Certified Service cloud consultant (SU23) Questions and Answers

Questions 1

A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers



Both Service Reps can chat with the Customer.


The Customer does not know they were transferred.


The Chat Transcript and Case are transferred.


The Customer is shown the new Representative's Name

Questions 2

Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.

When implementing Salesforce, what solution should a consultant recommend for this scenario?





Salesforce for Outlook




On-Demand Email-to-Case

Questions 3

Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated

Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the

lack of quality checking? Choose

2 answers



Restrict the Manage Articles user permission


Set up an intuitive Data Category hierarchy


Enable and configure wildcards for article searches


Require that an article be added when closing a case

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