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Salesforce Service-Cloud-Consultant Dumps Questions Answers

Exam Code:
Service-Cloud-Consultant
Last Update: Mar 30, 2023
150 Questions
PDF + Testing Engine
$70.4  $175.99
 
Testing Engine (only)
$52.8  $131.99
 
PDF (only)
$44  $109.99
 

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Salesforce Certified Service cloud consultant (WI23) Questions and Answers

Questions 1

Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?

Options:

A.

Web-to-Case

B.

Emebedded Chat Service

C.

Customer Community

D.

Case Assignment Rules

Questions 2

A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.

Which approach should be used for the data migration?

Options:

A.

Prepare, Plan, Test, Execute, Validate

B.

Plan, Prepare, Test, Execute, Validate

C.

Prepare, Plan, Validate, Execute, Test

D.

Plan, Prepare, Validate, Execute, Test

Questions 3

universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

Options:

A.

Omni channel

B.

Contact Requests

C.

field service

D.

Mobile connect

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