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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Dumps Questions Answers

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Last Update: Jul 1, 2025
73 Questions Answers with Explanation Detail
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ITIL-4-Specialist-Create-Deliver-and-Support Q&A's Detail

Exam Code:
ITIL-4-Specialist-Create-Deliver-and-Support
Total Questions:
73 Q&A's
Single Choice Questions:
73 Q&A's

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ITIL 4 Specialist: Create, Deliver and SupportExam Questions and Answers

Questions 1

Which is an example of a divisional organizational structure?

Options:

A.

An organization which does not have a layered management structure

B.

An organization which has a different business unit for each of its products

C.

An organization which uses a grid of reporting relationships

D.

An organization which has arranged its teams in a hierarchical authority structure

Questions 2

Which is an example of results-based measurement and reporting?

Options:

A.

Measuring and reporting the number of hours worked by service desk staff

B.

Measuring and reporting the number of supplier-related interruptions to a service

C.

Measuring and reporting customer satisfaction with closed incidents

D.

Measuring and reporting the cost of providing a service to customers and users

Questions 3

A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

Options:

A.

Implement the continual improvement model for all teams to follow

B.

Use value stream mapping to analyze and optimize end-to-end workflows

C.

Use automation to optimize service value streams

D.

Implement Agile methods to improve software development

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